Axon is hiring a
Professional Services Manager

Summary

The job is for a Professional Services Manager at Axon, a mission-driven tech company focused on protecting life. The role involves both pre and post-sale activities, including test and evaluations, RFP creation, solution demonstrations, deployment plan creation, customer site assessments, and acting as a Trusted Advisor for the adoption of Axon Enterprise’s products and solutions.

Requirements

• BS/BA or equivalent knowledge and experience
• Experience implementing and/or leading an Axon body worn camera program
• Experience with SAAS sales or support
• Experience with project management and resource tracking
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization:  Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
• Knowledge of professional service provision with a technical or weapons-related customer base
• Understanding of software and/or hardware, testing and implementation
• Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities and threats
• Willing to travel weekly throughout North America and possible international travel
• Experience working with law enforcement or military sales
• Ability to work effectively, add value as a team member and assume leadership role within the team
• Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
• Ability to teach other members of the team and act as a mentor as required
• Willingness to take ownership of accounts and account related actions
• Ability to coordinate across various groups and functional teams
• Ability to perform tasks with little or no supervision
• Demonstrate ability to implement, drive, track and report projects
• Ability to apply solutions, technology, and products to a business opportunity

Responsibilities

• Engage with technology decision makers pre and post-sale
• Participate in pre-sales efforts including: sales presentations, RFP | RFI responses, solution demonstrations and deployment plan creation
• Document customer feature requests and issues, providing feedback to sales and product management
• Provide support to product Test and Evaluations
• Execute customer site assessments
• Other duties as assigned

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices