interface.ai is hiring a
Director of Professional Services

Summary

Join Interface.ai as the leader of our Professional Services team, responsible for consulting, onboarding, and product implementation in the financial services industry. Oversee technical delivery, manage complex project implementations, foster collaboration with other teams, and act as the primary point of contact for high-value clients.

Requirements

• Education: Bachelor’s Degree in Computer Science, Engineering, Business, or a related field required; Master’s Degree preferred
• Experience: 10+ years of experience in professional services, project delivery, or technical account management, with at least 5 years in a leadership role
• Proven experience in overseeing the technical delivery of SaaS or AI-driven products, ideally in the financial services or fintech industries
• Strong understanding of AI technologies, natural language processing, and system integrations
• Expertise in software development lifecycle (SDLC) and methodologies like Agile or Scrum
• Excellent leadership and team-building abilities, with the capacity to manage multiple projects simultaneously
• Strong problem-solving, analytical, and technical troubleshooting capabilities
• Experience with tools like JIRA, Confluence, and customer success platforms

Responsibilities

• Lead and scale the Professional Services team responsible for consulting, onboarding, and product implementation
• Build and mentor a high-performance team of project managers, consultants, and technical experts to ensure the successful delivery of client services and AI solutions
• Foster collaboration between Professional Services, Customer Success, and Product teams to ensure cohesive delivery across all client touchpoints
• Oversee the technical delivery of Interface.ai’s AI solutions, ensuring seamless integration within clients' existing systems
• Manage complex project implementations, aligning client requirements with technical resources to meet delivery timelines and scope
• Collaborate with Product and Engineering teams to ensure successful handoff and customization of technical products for clients
• Act as the primary point of contact for high-value clients, ensuring strong relationships and satisfaction throughout the service delivery process
• Collaborate with stakeholders to develop tailored professional service offerings that meet unique client needs and business objectives
• Develop and execute strategies for scaling the Professional Services division, driving revenue growth through enhanced service offerings
• Define KPIs for project delivery, customer success, and team performance, ensuring continuous improvement and operational efficiency
• Implement best practices in technical product delivery, project management (Agile, Scrum), and customer onboarding to enhance efficiency
• Ensure the Professional Services team is proficient in advanced technical platforms, AI product functionality, and system integration
• Create and manage training programs to enable the Professional Services team and clients to fully leverage Interface.ai’s solutions
• Ensure ongoing product education for clients, maximizing the value they receive from the platform
• Act as the escalation point for complex technical challenges or client concerns, driving timely resolutions
• Mitigate project risks through proactive planning, clear communication, and resource management

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance