Professional Services Manager

Summary

Join Axon and become a Professional Services Manager, playing a key role in pre-sale and post-sale activities for Axon's product suite. You will act as a Trusted Advisor, managing product deployments and leveraging project management expertise to ensure successful implementations. Responsibilities include pre-sale consulting, post-sale implementation planning, project oversight, customer interaction with C-suite leadership, training development, documentation maintenance, and collaboration with internal teams. The position requires a BS/BA or equivalent, extensive project management experience, and Axon body-worn camera program implementation experience. Location is remote within the US with up to 75% travel. Axon offers competitive salary, 401k matching, paid time off, parental leave, and various health and wellness benefits.

Requirements

• BS/BA or equivalent knowledge and experience
• Extensive experience in project management, including coordination and resource tracking
• Experience implementing and/or leading an Axon body-worn camera program
• Understanding of software and hardware implementation, particularly in SaaS environments
• Proficiency in Smartsheets or similar project management tools
• Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
• Ability to work independently and take ownership of projects while effectively collaborating across various teams
• Willingness to travel throughout North America, with potential for international travel

Responsibilities

• Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
• Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
• Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
• Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
• Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
• Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
• Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
• Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

Preferred Qualifications

• In-depth knowledge of Axon products and digital evidence management systems is preferred
• Experience working with corporate, retail, and security-based organizations

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs