Rackspace Technology is hiring a
Professional Services Project Manager

Summary

Join Rackspace Technology as a Professional Services Project Manager to lead and coordinate projects from initiation through delivery for complex client engagements.

Requirements

• Must be fluent in both German and English. (written and spoken)
• PMP/Prince2 (Practitioner) certification
• Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
• IT Service Management and Service Delivery (ITIL certification preferred)
• Excellent time management, communications, decision making, presentation, human relations and organization skills
• Able to resolve problems in a timely manner
• Ability to communicate technical information and ideas so others will understand
• General knowledge of cloud technologies, IT operations, project management operations
• Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity
• Enterprise level use of MS Office suite including Project and Visio and knowledge of other project management tools
• Proven track record in scoping, planning, leading and monitoring technical projects from initiation through delivery preferably in managed services or hosting
• Experience working on infrastructure technology projects including one or more of the following: virtualisation technologies, application / platform migration. data / storage / network migration and/or management

Responsibilities

• Work with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization
• Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations
• Contribute to the refinement of the Rackspace Professional Services methodology
• Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike
• Ability to travel as required
• Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances
• Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project
• Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed
• Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes
• Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members
• Prepares and presents reports on project progress and problems to Rackspace and client stakeholders
• Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies