Director, Professional Services

Summary

Join SpryPoint as the Director, Professional Services (Client Solutions) and lead a team delivering exceptional consulting and implementation services to major clients. You will develop and implement strategic vision for the portfolio, manage a team of leaders and specialists, and collaborate with other departments. This role requires proven experience leading and scaling a Professional Services organization, strong leadership and client management skills, and a solid understanding of enterprise software solutions. SpryPoint offers a competitive compensation package, remote-first work environment, and various benefits including health insurance, retirement plan matching, generous PTO, and professional development opportunities.

Requirements

• Proven track record of successfully leading, managing, and scaling a Professional Services organization ($10M+ P&L, 25+ team members) through rapid growth and change
• 5+ years of experience managing Professional Services teams within a software company
• Strong leadership and team management skills, with the ability to inspire and develop high-performing teams
• Excellent client management and relationship-building skills, with a focus on delivering exceptional client experiences
• Solid understanding of Enterprise software solutions, implementation methodologies, and project management principles
• Strong financial acumen and experience in managing budgets and resources effectively
• Exceptional communication, negotiation, and presentation skills
• Ability to travel up to 30% of the time

Responsibilities

• Develop and implement the strategic vision for the portfolio, aligning with Sprypoint’s overall goals and objectives
• Lead, mentor, and manage team leaders, project managers, solution architects, and implementation specialists; Foster a culture of excellence, innovation, and continuous improvement within the team
• Collaborate with the Center of Excellence (PMO, Methods & Standards, Training & Enablement) to drive methodology, implementation playbooks, operations, and develop and implement training and development programs for the team
• Partner with Business Operations, drive resource management and manage the Client Solutions budget, including resource allocation, financial forecasting and planning, and cost control
• Drive thought leadership and contribute to the company’s position as an industry leader through participation in industry events, conferences, and publications
• Oversee the delivery of high-quality consulting and implementation services to clients; And work closely with other departments, including Sales, Product Management, and Client Success, to ensure alignment of goals and seamless execution of client projects
• Build and maintain strong relationships with clients, serving as a trusted advisor and escalation point for complex issues, and participate in key client touchpoints such as onsite project kickoff meetings and monthly project steering committee meetings, and onsite go-lives
• Support the Advisory Services (Services, Sales) team in pre-sales activities, including proposal development, scoping, pricing, SOW development, and contract negotiations

Benefits

• Remote-first and autonomous working environment with flexible working hours
• Competitive compensation package
• Macbook + $500 towards your home office setup
• Health, dental, vision, and life insurance
• Generous PTO, ½ day Summer Fridays, and flexible sick days
• RRSP (Canada) and 401k (US) matching program
• Professional development courses, $2,500 annual tuition assistance, and a book bounty program
• Annual company events (SpryPalooza!) and team offsites