Appen is hiring a
Program Manager in United States

Summary

The role is for a Program Manager in the Language Services team at Appen, specializing in AI and LLM projects. The job involves leading a portfolio of business, strategic planning, client relationship building, project team mentoring, data analysis, and risk management. The ideal candidate should have project management experience, client-facing or relationship management experience, excellent communication skills, a solid understanding of data management, advanced Excel skills, and preferably a recognized Project Management certification.

Requirements

• Degree level qualification from an accredited university or equivalent work experience preferred
• Project management experience (3-8 years), preferably in a technical or managed services related field
• 3+ years client facing or relationship management experience
• Excellent oral and written communication skills
• Solid understanding of best practice in data management
• Advanced Excel skills

Responsibilities

• Leading a portfolio of business
• Supervision of a collection of projects by specialization, workflow or service line. Accountability on budget, timeline, quality and key client relationship
• Strategic planning, supervision and execution of delivery and quality management plans to support concurrently running projects end-to-end
• Build and maintain strong client relationships to increase client satisfaction and revenue opportunities
• Develop and mentor various project team members to drive team key performance metrics and meet or exceed project & amp; program targets
• Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables
• Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership
• Solicit and use input and feedback from client, crowd and internal stakeholders to help drive efficiencies and improve quality plans
• Provide regular, strategic program updates with action plans to Leadership
• Coordinate between project team members in a matrix reporting environment
• Coordinate all technical activities as required for project delivery including technical set up, workflow design, quality assurance process design and project delivery itself via Appen or client systems
• Manage risks and issues and undertake recovery actions as necessary
• Leading best practice
• Drive continuous project improvements and efficiencies
• Facilitate and drive WBR, MBR & QBR meetings to establish and grow client relationships
• Sponsor or present post project reviews, learning and training initiatives
• Document project and process resources arising from service delivery
• Provide accurate and timely operational input to the Sales team (as required)
• Participate in the training and mentoring Appen staff, program improvements, initiatives, and committee work as assigned

Preferred Qualifications

• A recognized Project Management certification
• A solid understanding of one or all of: LLM, AI, ML or Linguistic concepts
• Exposure to AI or Machine learning, large language models, speech technology, data science or NLP/NLU
• Team leadership
• Experience working with crowdsourcing platforms a bonus
• Bi-lingual in a second language also a bonus

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave