Appen is hiring a
Program Manager

Summary

Join Appen as a Program Manager to lead a portfolio of business, manage a team, and ensure the financial and strategic success of your line(s) of business. This 100% remote role requires 5 years of project management experience, ideally in a services organization.

Requirements

• Minimum 5 years of project management experience in a metric-driven setting and ideally in a services organization
• BS or BA degree from an accredited university or equivalent work experience preferred
• 3+ years client facing or relationship management experience
• 2+ years people management experience
• Demonstrated agility and a service oriented approach
• Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture
• Demonstrated ability managing budget responsibilities over a portfolio of projects
• Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others
• Advanced Excel skills
• Proficient in English. Excellent oral and written communication skills

Responsibilities

• Leading a portfolio of business
• Strategic planning, supervision and execution of delivery and quality management plans to support concurrently running projects end-to-end
• Build and maintain strong client relationships to increase client satisfaction and revenue opportunities
• Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables
• Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership
• Solicit and use input and feedback from client, crowd, and internal stakeholders to help drive efficiencies and improve quality plans
• Provide regular, strategic program updates with action plans to Leadership
• Coordinate between project team members in a matrix reporting environment
• Manage risks and issues and undertake recovery actions as necessary
• Develop and mentor team members to drive team key performance metrics and meet or exceed project & program targets
• Support career development and succession planning within the team
• Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times
• Identify and organise training and professional development activities for team members as required to optimize performance
• Drive continuous project improvements and efficiencies
• Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice
• Participate in the training and mentoring of Appen staff, program improvements, initiatives, and committee work as assigned

Preferred Qualifications

• A recognized Project Management certification
• A solid understanding of one or all of: LLM, AI, ML or Linguistic concepts
• Exposure to AI or Machine learning, large language models, speech technology, data science or NLP/NLU or experience managing events or equivalent involving participants and technology
• Experience working with crowdsourcing platforms a bonus