Remote Senior Manager, Delivery

Summary

Join Appen as a Senior Manager, Delivery and lead a team of Project Managers, ensuring the financial and strategic success of your business lines. This 100% remote role based in the USA hub involves managing a portfolio of projects, from scoping to execution, while monitoring key performance metrics. You will build and maintain strong client relationships, driving client satisfaction and revenue. The ideal candidate possesses high-performing project management skills, a strong commercial awareness, and experience in budget, timeline, quality, and scope management. You will be responsible for team development, mentoring, and resource management, ensuring continuous project improvements and adherence to best practices. This role requires strong client engagement, communication, and problem-solving skills within a fast-paced, deadline-driven environment.

Requirements

• Minimum 5 years of external client project management experience in a metric-driven setting and ideally in a services organization
• BS or BA degree from an accredited university or equivalent work experience
• 3+ years client facing or relationship management experience
• 2+ years people management experience
• Demonstrated agility and a service orientated approach
• Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture
• Demonstrated ability managing budget responsibilities over a portfolio of projects
• Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others
• Advanced Excel skills
• Proficient in English. Excellent oral and written communication skills

Responsibilities

• Program level accountability on budget, timeline, quality, and key client relationship
• Strategic planning, supervision, and execution of delivery and quality management plans to support concurrently running projects end-to-end
• Build and maintain strong client relationships to increase client satisfaction and revenue opportunities
• Analyze and evaluate statistical reports to proactively identify and improve program performance and Client deliverables
• Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients, and Leadership
• Solicit and use input and feedback from client, crowd, and internal stakeholders to help drive efficiencies and improve quality plans
• Provide regular, strategic program updates with action plans to Leadership
• Coordinate between project team members in a matrix reporting environment
• Manage risks and issues and undertake recovery actions as necessary
• Scoping support on operational inputs to the Sales team
• Develop and mentor team members to drive team key performance metrics and meet or exceed project and program targets
• Support career development and succession planning within the team
• Maintain a strong resourcing pipeline to ensure appropriate staffing levels at all times
• Identify and organize training and professional development activities for team members as required to optimize performance
• Drive continuous project improvements and efficiencies
• Ensure methods, practices, techniques, processes, etc. are regularly maintained and updated, in line with best practice
• Participate in the training and mentoring of Appen staff, program improvements, initiatives, and committee work as assigned

Preferred Qualifications

• A recognized Project Management certification
• A solid understanding of one or all of: Data Collection, LLM, AI, ML or Linguistic concepts
• Exposure to AI or Machine learning, large language models, speech technology, data science or NLP/NLU or experience managing events or equivalent involving participants and technology
• Experience working with crowdsourcing platforms

Benefits

$110,000 - $130,000 a year