Program Manager

Summary

Join Cro Metrics as a Program Manager and take ownership of high-impact A/B testing and personalization programs for diverse clients. Lead, strategize, and drive business outcomes through data-backed decision-making. You will build strong client relationships, solve complex problems, and help businesses grow. Collaborate with marketing and product leaders, engineering, design, and analytics teams. Your impact will extend to shaping client strategies, identifying expansion opportunities, and ensuring measurable success. This role requires CRO experience and strong project management skills. We offer flexible remote work, competitive benefits, and generous PTO.

Requirements

• Experience writing requirements for engineers and web development projects
• Strong project management and multitasking skills across cross-functional teams
• Excellent communication skills—you can explain technical details to non-technical stakeholders
• Solid understanding of UX/UI principles and web development processes
• CRO experience is required—you’ve worked with A/B testing, personalization, or website optimization

Responsibilities

• Own the Experimentation Process: Partner with strategy, engineering, QA, design, and analytics teams to launch and optimize A/B tests that drive performance improvements
• Turn Ideas into Action: Write clear, detailed test requirements and create annotated mockups to ensure seamless execution
• Be the Go-To for Clients: Serve as the primary point of contact for multiple clients, keeping them informed on program progress, test performance, and key insights
• Optimize Budgets & Resources: Manage program budgets, scope, and resource allocation to ensure efficient and effective execution
• Manage Complexity with Ease: Juggle multiple priorities across different accounts while maintaining a sharp focus on results and client satisfaction
• Lead Client Strategy & Growth: Build strong relationships with key stakeholders, ensuring alignment on goals and proactively identifying new opportunities for optimization and expansion
• Solve Problems Before They Arise: Anticipate roadblocks, troubleshoot challenges, and ensure smooth execution at every stage
• Stay Ahead of the Curve: Continuously learn and apply new knowledge in CRO, growth marketing, and digital experimentation to deliver best-in-class solutions

Preferred Qualifications

• Growth marketing experience—including paid media, SEO, lifecycle marketing, and retention strategies
• Familiarity with web analytics tools
• Agency or professional services experience—you’re comfortable managing multiple clients

Benefits

• Flexible remote work
• Competitive benefits
• Generous PTO
• Customized career plans
• Mentorship
• Learning opportunities