Program Manager

Summary

Join Health Gorilla, a leading Qualified Health Information Network (QHIN) and Qualified Health Information Organization (QHIO), as a Program Manager on the Solution Delivery team. You will guide complex client implementations from scoping to value realization, working closely with Sales, Product, Engineering, and Client Success. This role demands cross-functional leadership, the ability to translate technical challenges into business-focused language, and a pragmatic approach to problem-solving. You will drive measurable business outcomes for clients, manage dynamic accounts, and contribute to a delivery model that becomes a competitive advantage. Success requires strategic thinking, operational follow-through, and a willingness to adapt to evolving priorities. Health Gorilla offers a competitive salary, stock options, and a comprehensive benefits package.

Requirements

• 8+ years of experience in program management, implementation leadership, or client delivery at a health tech or B2B SaaS company
• High EQ and natural leadership presence. You’re skilled at translating complex technical challenges into clear, business-focused language for non-technical stakeholders
• A pragmatic, “find-a-way” mindset. You bring structure to ambiguity and move work forward even in imperfect conditions
• Strategic thinking paired with operational follow-through. You can zoom out to align business value and zoom in to fix a broken plan
• Curiosity about AI and experimentation. You’re interested in using new technologies to drive more efficient delivery or extract client insight
• Exceptionally fast learner who thrives in complex, cross-functional environments
• Experience managing projects with remote or distributed teams

Responsibilities

• Drive cross-functional client implementation programs from scoping through measurable value realization, ensuring Health Gorilla delivers not just APIs, but business outcomes
• Lead delivery for dynamic, high-touch accounts, helping guide complex implementations and resolving challenges with calm, pragmatic leadership
• Turn ambiguous client needs into structured execution plans, including clear timelines, MVP definitions, and resource needs, balancing speed, quality, and long-term scalability
• Disarm tense situations, build trust quickly, and drive incremental progress when projects are stuck
• Shift fluidly between strategic problem solving and tactical execution as needed
• Step into high-impact work without needing a predefined scope. Identify gaps, propose solutions, and adapt as priorities evolve
• Contribute to a delivery model where implementation becomes a competitive advantage through clear playbooks, tooling, and predictable execution

Benefits

• New hire stock option grant
• 401(k) plan with discretionary annual matching
• Medical, dental, and vision insurance
• Short-, long-term disability, life insurance, and mental health & wellness support
• Unlimited PTO plus 12 Holidays
• Paid parental leave (up to 12 weeks)
• Monthly stipend for phone and internet
• Stipend for home office equipment (we provide the laptop)