Program Manager

Summary

Join National Power, LLC as a Program Manager and oversee all aspects of inside plant (ISP) service for a major telecommunications customer. You will manage internal technicians, track service tickets, communicate with clients, arrange repairs, and order parts. This role demands strong organizational skills, experience managing service provider teams, and excellent customer service. The position requires advanced English language skills and proficiency in Microsoft applications. National Power offers a comprehensive benefits package including paid time off, company-paid insurance, a 401(k) plan, and more. This is a remote position.

Requirements

• High school diploma required
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory
• Track open tickets to ensure timely completion and communicate status to customer
• Communicate with customers to address questions, problems, and requests for service or equipment.  Escalate to appropriate person/team as necessary
• Arrange for necessary repairs to restore service and schedule these repairs
• Order parts for needed repairs
• Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
• Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
• Successfully maintain preventative and emergency maintenance reports for customer review and access as needed

Preferred Qualifications

• Some college preferred
• 10+ years of experience managing facilities electrical powering and cooling service preferred

Benefits

• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• This is a remote position and will require the employee to work from home