Program Manager

Summary

Join Robotic Assistance Devices (RAD) as a Program Manager and contribute to the delivery and evolution of cutting-edge software and hardware solutions. Lead end-to-end program management for software projects, from initial scoping to post-launch support. Work alongside the hardware deployment team, focusing on troubleshooting low voltage systems. Provide hands-on demonstrations and training for RAD’s software solutions. Oversee the integration and testing of RAD’s software platforms with proprietary robotics hardware. Deliver clear communication to stakeholders and navigate high-pressure situations with professionalism. Stay informed on advancements in AI, robotics, and security technologies.

Requirements

• Demonstrated experience troubleshooting and maintaining low voltage electrical systems post physical hardware deployments
• Demonstrated ability to lead complex software development and deployment projects
• Hands-on experience with debugging, testing, and integrating software with hardware
• Proven track record of delivering exceptional customer service and fostering long-term relationships
• Familiarity with tools like Jira/Confluence
• Strong organizational and multitasking skills, with experience managing large-scale initiatives
• Skilled in diagnosing and resolving software issues, ensuring optimal performance
• Expertise in Microsoft Suite (Excel, Word, Teams), typing speed of 40+ WPM, and familiarity with ERP/MRP platforms (NetSuite, SAP, etc.)
• Applicants must reside full-time in the Eastern Time Zone
• Applicants must have reliable, high speed internet access
• Occasional travel along the East Coast may be required to oversee deployments, conduct training, or participate in client meetings

Responsibilities

• Lead end-to-end program management for software projects, from initial scoping and planning to deployment and post-launch support
• Work alongside the hardware deployment team, focusing on troubleshooting low voltage systems, ensuring all connections and configurations meet performances standards within our software platform
• Develop detailed project plans, including resource allocation, risk management, and performance metrics
• Identify and resolve bottlenecks, ensuring smooth project execution and on-time delivery
• Provide hands-on demonstrations and training for RAD’s software solutions, tailoring sessions to meet diverse client needs
• Collaborate with customers to define success criteria for deployments, ensuring measurable outcomes and high satisfaction rates
• Collaborate with customers to define successful criteria for deployments, ensuring measurable outcomes and high satisfaction rates
• Oversee the integration and testing of RAD’s software platforms with proprietary robotics hardware
• Manage software updates, ensuring minimal disruption to end-users and compliance with security standards
• Conduct root cause analysis for software issues and implements corrective actions to prevent recurrence
• Partner with developers to translate customer feedback into actionable product enhancements
• Conduct root cause analysis for software issues and implement corrective actions to prevent reoccurrence
• Deliver clear, concise, and effective communication to both technical and non-technical stakeholders
• Host regular progress updates for internal teams and external clients, ensuring transparency and accountability
• Navigate high-pressure situations with professionalism and poise, maintaining strong relationships with stakeholders
• Stay informed on advancements in AI, robotics, and security technologies, leveraging this knowledge to enhance RAD’s offerings
• Lead training initiatives to ensure team members and clients are proficient with new software features and tools
• Regularly review and optimize workflows, adopting emerging methodologies to improve efficiency
• Foster a culture of collaboration and knowledge sharing within RAD’s Operations Team
• Act as a mentor to junior team members, helping them develop technical and program management skills
• Engage in daily stand-ups and team check-ins via Microsoft Teams to ensure alignment and cohesion across the organization

Preferred Qualifications

• Experience with APIs, system integrations, or software automation tools
• Prior experience in robotics, AI, or IoT industries
• Experience integrating existing electrical systems into newly deployed hardware solutions
• Familiarity with cloud-based solutions and cybersecurity principles
• Bachelor’s degree in computer science, information systems, or a related field

Benefits

• Health, Dental and Vision insurance
• Life and AD&D insurance
• Short and Long-Term Disability coverage
• Buy-up options
• Employee assistance program
• Generous paid time off (PTO) program