Program Manager

Summary

Join Twilio as the next Program Manager, Legal & Compliance Learning & Development and become a member of the Legal Operations team. You will manage the design and deployment of global compliance and learning & development training, overseeing all phases from needs analysis to continuous improvement. Collaborate with various teams to identify training needs, develop a blended learning curriculum, design and implement training programs via LMS platforms, and track completion rates. Manage vendors and ensure compliance with legal requirements. Foster a culture of compliance and drive initiatives promoting continuous learning. This role is remote and based in Canada with occasional travel.

Requirements

• Bachelor's Degree or equivalent experience required
• 4+ years of experience in program management, instructional design, and corporate learning, ideally in Legal, Compliance, Risk, or Ethics-focused environments
• A demonstrated track record of training program development, optimization, and management
• Experience working with learning management systems and platforms
• Experience in the tech industry - experience at API and data companies is a plus
• Ability to create high quality, engaging content
• Strong project management skills
• Excellent written and verbal communication skills; comfortable communicating with both individual contributors and senior leaders

Responsibilities

• Identify, analyze, and strategically align training needs with business goals and legal requirements by collaborating with Ethics & Compliance, People, Privacy, and other legal and business leaders
• Develop a training matrix and curriculum on a "blended learning" approach, which could include e-learning, virtual, live, written material and recordings
• Design, update, evaluate and implement compliance and privacy training from new hire to advanced training programs through LMS platforms
• Track completion rates and other metrics and feedback, communicate with stakeholders and provide updates to management
• Select and manage vendors, technologies and technical personnel required to develop, deploy and track training
• Ensure compliance with legal and regulatory requirements and maintain proper documentation and audit readiness
• Contribute to a culture of compliance, helping employees not only meet obligations but understand the "why" behind our policies and training requirements through campaigns and individualized communications
• Drive initiatives that promote continuous learning and encourage experimentation across teams

Preferred Qualifications

• Ability to communicate concisely and persuasively in writing as well as the ability to draft clear and effective reports, policies, etc
• Experience developing compliance or ethics training for a global audience
• Ability to translate complex legal or policy content into clear, engaging learning experiences
• Self-starter with a focus on results and problem-solving
• Ability to work in a matrixed organization, across cultures and functions with all levels of the organization
• Ability to manage ambiguity, change and to pivot when necessary
• Demonstrated ability to work independently, stay focused on goals, and solve problems effectively
• Interest in emerging learning technologies and methods, including generative AI, to enhance training effectiveness and engagement
• Knowledge of Articulate 360 and Airtable

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program