Program Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Program Manager to lead Link Workflow implementation programs for major global customers. This remote, full-time role involves guiding customer rollouts, building relationships with executives, and ensuring successful application delivery. You will collaborate with internal teams, manage project execution, and contribute to the development of Workflow Services. The position requires experience in life sciences, KOL engagement, CRM, and strong communication skills. Veeva offers competitive compensation, benefits including medical, dental, vision, flexible PTO, retirement programs, and a charitable giving program.

Requirements

• 5+ years serving life sciences companies
• 1+ years experience with KOL engagement process
• Technical understanding of CRM configuration, integrating with APIs
• Proven executive and communication skills
• Ability to get organizational buy-in from users for new software tool
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Based in North America on Easter Time Zone or Europe CET Time Zone
• Travel requirements include typical travel of 25%

Responsibilities

• Scope, establish, and lead Link Workflow rollout programs
• Develop strategic relationships with the customer’s business and IT executives. Work with them to define deployment, governance, and API integration roadmaps
• Be accountable for delivery for Link Workflow implementations, ensuring the customer’s success on our applications
• Collaborate and actively communicate with the Strategy, Sales, Product Management, and Link Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
• Manage the project execution performed by the Link Services team and Customer’s Integration teams to ensure milestones are met
• Work with the Link Services Leadership and Link Strategy to develop and define our Workflow Services offering

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program