Program Manager I

Summary

Join FreedomCare, a leading home healthcare company, as a National Expansion Program Manager I! This remote role, with some domestic travel, involves overseeing the three core phases of state launches: Research, Launch, and Implementation. You will conduct market research, manage project timelines, develop resources, train new employees, and ensure optimal post-launch performance. The ideal candidate possesses strong documentation, project management, and communication skills, along with experience in relevant software and Salesforce. FreedomCare offers a competitive compensation package, including medical benefits, retirement plans, wellness programs, and professional development opportunities. Make a positive impact on the lives of others while growing your career!

Requirements

• Strong documentation skills, documenting: Business processes and how they tie to software and theory
• Findings from research
• Presentations
• Summaries
• Reports
• Software experience includes: Microsoft Office
• Adobe Acrobat
• Jira
• Miro
• Strong PM Skills Craft a plan to achieve an objective
• With specific milestones, blockers and stakeholder identified
• Achieve the objective within set parameters satisfying all stakeholders while demonstrating exemplary communication skills
• Effectively track and constantly re-evaluate the plan consistent with Agile methodology
• Actively learns and successfully acquires technical knowledge related to FC systems. Gradually mastering this area of knowledge
• Actively learns and successfully acquires an in-depth understanding of FC business processes. Gradually mastering this area of knowledge
• Excellent presentation and communication skills
• Team player with strong interpersonal skills
• Ability to prioritize business needs effectively
• Salesforce Admin Experience
• Must be willing to travel up to once per month for events or launches

Responsibilities

• Conduct research to find information and data needed to launch a new state within a specific timeline
• Correctly identify all follow-up questions required based on the information discovered
• Document findings in a clear, unambiguous manner, supported by proper documentation
• Foster connections to acquire essential information
• Execute steps from the launch checklist, fully understanding each step. Notably the launch checklist includes: Defining all business processes within a state consistent with all regulatory and business requirements
• Determine and manage the development of all tools and resources needed for the state to operate including, but not limited to, software, hardware, documentation and personnel
• Maintain a keen eye on timing, deadlines, and the status of each objective
• Overcommunicate and update stakeholders effectively
• Consistently find efficient ways to accomplish goals while minimizing issues
• Update team templates intelligently
• Solid working knowledge to launch a state
• Carefully monitor post launch status of a state ensuring systems, processes, and staff are functioning optimally
• Manage and train new employees in the post - launch period in conjunction with Operations Manager (OM) / General Manager (GM)
• Assist the OM/ GM as a project manager in post-launch activities
• Provide exceptional change management by creating a positive environment and real support for staff
• Facilitate technical support during the post-launch period
• Facilitate root cause analysis of problems and propose effective solutions
• Define the necessary tickets for smooth project operation

Preferred Qualifications

5 years of relevant experience in a similar position is preferred

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Ongoing learning opportunities to grow your career