Program Manager, Places Data & Search

Summary

Join Lyft's Data Curation Operations team as a Program Manager, leading a team focused on maintaining, curating, and improving the Places Data and Search experience on the Lyft app. You'll be responsible for developing and executing a strategic vision for data curation services, identifying and implementing process improvements, managing a large team, and overseeing vendor partner operations. This role requires strong leadership, analytical, and communication skills, as well as experience in managing multiple projects and cross-functional teams.

Requirements

• Bachelor’s degree or equivalent
• 3–5 years experience in Operations, Program/Project Management, or Customer Support
• At least 2 years of experience in managing and leading teams, including performance management, coaching, and talent development
• Demonstrated experience in process improvement methodologies and project management best practices
• Experience working in a fast-paced, dynamic environment with a high degree of change and ambiguity. Proven ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines
• Customer-centric approach with a track record of exceeding expectations
• Experience collaborating with cross-functional teams, ideally including engineering, product, and data science
• Strong leadership skills with a servant-leader mentality and a focus on team empowerment
• Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement improvements
• Excellent English verbal and written communication skills; ability to adapt your communication style to work with team members from all corners of the organization

Responsibilities

• Develop and execute a strategic vision for data curation services within the Places Data & Search domain, aligning with overall Mapping and Lyft objectives
• Identify, prioritize, and implement process improvements and quality control measures to enhance the efficiency and accuracy of curation operations
• Manage a large recursive task-based operations team, including up to 7 direct reports, focused on maintaining, curating, and improving the Places Data and Search experiences on the Lyft app
• Manage a portfolio of multiple simultaneous projects, effectively prioritizing work and delegating to team members as appropriate
• Create and maintain project plans, roadmaps, and timelines for data curation initiatives, ensuring timely execution and delivery of milestones
• Oversee small-scale vendor partner operations related to data curation, ensuring adherence to quality standards, service level agreements, and cost-effectiveness
• Build strong cross-functional relationships, leveraging insights to inform partner decisions
• Proactively identify and communicate project risks, blockers, and dependencies, advocating for resources and developing mitigation strategies to maintain operational effectiveness
• Set performance expectations for the team; provide regular feedback, conduct performance reviews, and foster a positive and inclusive environment where team members feel valued

Preferred Qualifications

• PMP or Lean six-sigma certifications
• Experience with mapping, GIS, cartography or any related fields. Experience using Open Street Map
• Experience working with third-party vendors and partners
• Experience with Jira and Google Workspace products
• Strong product and user experience sense

Benefits

• Professional and stable working environment
• The latest technology and equipment you need
• Potential to work remotely, including out of country (dependent on work authorizations)
• 28 calendar days for vacation and up to 5 sick days
• 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible
• Mental health benefits
• Family building benefits