Program Manager, Risk

Summary

Join Stripe's Risk S&O team as an experienced program manager to drive strategic initiatives and operational excellence. You will build and maintain cross-functional alignment, manage risk gap intake and tracking, and oversee critical programs. Responsibilities include running bi-weekly reporting, annual planning, and operationalizing Risk's goals. Success requires strong program management skills, experience in cross-functional settings, and excellent communication. The ideal candidate will have experience in the payments ecosystem or a risk organization. This role offers the opportunity to significantly impact Stripe's risk management strategy and operations.

Requirements

• 6+ years of experience in operations program management or operations
• Experience working in highly cross-functionally settings
• Excellent program management skills with experience managing end-to-end execution of projects/programs that have transformed a company’s operations and delivered quantifiable business impact
• Ability to run programs with multiple workstreams, quickly gathering enough context on each to drive the right outcomes and decisions
• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
• Demonstrated ability to thrive in “influence without authority” environments
• Ability to execute with minimal guidance, and on projects with a high degree of ambiguity
• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions

Responsibilities

• Build and run mechanisms for better cross-functional alignment with critical teams, including intake processes and shepherding cross-org initiatives
• Launch and maintain a process for intaking and tracking known “risk gaps” across Stripe, to inform our overall risk governance and roadmap building
• Run a series of “run the business” programs: bi-weekly reporting such as QBR reporting
• Manage our annual planning initiatives and operationalize Risk’s goals
• Design and run other critical programs that span across Risk and partner teams

Preferred Qualifications

• Payments ecosystem, or experience in a risk org is a plus
• Ability to build trust and partner with senior leaders
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams
• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experienc