Program Manager, Tech Operations

Summary

Join People Data Labs (PDL) as our next Program Manager, Tech Operations! This cross-functional role requires operational support across various departments, including IT, Security, Privacy, and more. You will manage technical programs, streamline workflows, and ensure data security and compliance. The ideal candidate has 2-3 years of program management experience, excellent communication skills, and a collaborative mindset. This dynamic role offers the opportunity to make a significant impact in a startup environment and includes competitive benefits like unlimited PTO, comprehensive health insurance, and the ability to work remotely.

Requirements

• 2-3 years of Program Management experience (ideally in a remote setting, Technical Operations Program Management preferred)
• Desire to be part of an ever-evolving profitable startup
• Familiarity with project management and collaboration tools
• Ability to adapt and learn new technologies quickly
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Self-motivator who can work independently and proactively
• You're always looking for creative ways to get the job done without needing to be micromanaged
• Collaborative mindset and ability to work with cross-functional teams
• Basic understanding of technical operations concepts

Responsibilities

• Drive strategic tech operations initiatives and projects, ensuring alignment with organizational goals and timelines
• Collaborate closely with IT, Security, Privacy, Tech, Finance/HR, and other departments to identify operational needs and implement effective solutions
• Develop, implement, and manage robust processes to streamline workflows and enhance operational efficiency
• Proactively identify bottlenecks and inefficiencies within tech operations and propose innovative solutions for improvement
• Regularly communicate project status, updates, and potential risks to stakeholders, ensuring transparency and alignment
• Work with leadership to define and track key performance indicators (KPIs) for tech operations initiatives
• Champion a culture of continuous improvement, fostering a collaborative environment where feedback and innovation are encouraged
• Ensure the security, privacy, and compliance of data and systems through process and policy implementation

Preferred Qualifications

• Interest in data and technology
• Experience at a SaaS or DaaS company
• Experience with a variety of technical platforms and tools used in a tech organization
• Experience communicating with technical teams (developers/engineers)
• Familiarity with compliance and security concepts
• Proven track record of process improvement and optimization

Benefits

• Stock
• Competitive Salaries
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health, fitness, and office stipends
• The permanent ability to work wherever and however you want
• Comp: $120K - $130K