Strategic Marketing Operations Manager

Summary

Join HackerOne as their Strategic Marketing Operations Manager, a key individual contributor reporting to the SVP of Marketing & Community. This remote role, based in Seattle, WA or Washington, DC, requires strategic thinking, analytical skills, and hands-on execution. You will manage marketing operations strategies, oversee vendor relationships, streamline processes, and conduct data analysis to optimize performance. The position involves cross-functional collaboration, project management, and contributing to the overall growth of the Marketing & Community organization. Occasional in-person meetings are required. HackerOne offers a flexible work approach and a comprehensive benefits package.

Requirements

• 12+ years of experience in marketing operations, data analytics, or a related role within a B2B SaaS environment
• Experience working at a high-tech startup/mid-size company
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Proficiency in marketing automation platforms (e.g., Marketo), CRM systems (e.g., Salesforce), project management systems (e.g., Asana, Monday) and analytics tools (e.g., Google Analytics, Looker, Tableau)
• Oversee the marketing & community budget, ensuring alignment with strategic goals and identifying areas for cost optimization
• Identified, documented, and implemented process improvements to enhance operational efficiency within a marketing department
• Manage relationships with key vendors, negotiating contracts and terms to achieve the best value for the company
• Excellent project management skills with a track record of leading cross-functional projects and successfully utilizing tools like Monday.com
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Detail-oriented with a focus on operational efficiency and continuous improvement
• Must be based remotely in the United States. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment

Responsibilities

• Develop and implement marketing operations strategies to maximize efficiency & effectiveness of key Marketing & Community initiatives
• Oversee the department’s vendor stack, ensuring tools, contract resources, and systems are effectively integrated and utilized
• Manage and streamline departmental processes and standard operating procedures, ensuring they are scalable and aligned with overall business goals
• Oversee the operating model for the department, orchestrating QBRs and other necessary cadences, budget reviews, and all hands meetings
• Manage key cross functional projects to improve the efficiency and effectiveness of the department
• Maintain documentation of processes and procedures
• Working with the data & analytics team, develop & optimize dashboards and reporting to provide insights into performance and ROI for key department initiatives, including pipeline health, campaign performance
• Conduct in-depth analysis of data to identify trends, opportunities, and areas for improvement
• Partner with Sales Operations team to ensure full funnel reporting and analytics are actionable and delivered on demand
• Work with the demand generation team to optimize lead scoring, nurturing, and conversion processes
• Monitor campaign performance, providing recommendations for optimization and improvement
• Partner with sales, product, and customer success teams to ensure alignment and effective communication
• Collaborate with the content and creative teams to ensure consistent messaging and branding across all channels
• Act as a liaison between Marketing & Community and IT to manage technical projects and troubleshoot issues
• Lead complex Marketing & Community projects from inception to completion, ensuring timely delivery and stakeholder satisfaction
• Develop project plans, set milestones, and coordinate resources to achieve project goals
• Monitor project progress and provide regular updates to stakeholders

Preferred Qualifications

Lead the preparation and execution of QBR presentations and other executive-facing decks, ensuring all relevant data is accurately compiled and presented

Benefits

• Health (medical, vision, dental), life, and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program
• Flexible Work Stipend