Sheryl Sandberg & Dave Goldberg Family Foundation is hiring a
Program Success Manager

Summary

Join a dynamic team at The Sandberg Goldberg Bernthal Family Foundation as they seek a detail-oriented Program Success Manager to help grow and scale their Lean In Girls program. As the Program Success Manager, you'll refine systems and operations to create a seamless workflow, increase efficiencies, and drive impact.

Requirements

• 7+ years of operations, CRM management, and/or partner success experience
• Results-oriented mindset and proven track record of driving impact through operational optimization
• Entrepreneurial spirit with a knack for problem-solving
• Strong project management skills and proven ability to balance competing priorities, self-manage workload, and pivot as needed
• Ability to think strategically and analytically while managing tactical implementation, balancing both long‐term and short‐term demands
• Experience building and architecting workflows in a CRM (HubSpot preferred)
• Experience with email automation and marketing (HubSpot preferred)
• Excellent data analysis, systems, and process skills
• Customer-service orientation and team player
• Strong attention to detail
• Experience using Excel and/or Google Sheets to track and manage partnership cultivation efforts and progress to benchmarks and targets is a must

Responsibilities

• Manage and oversee program operations in alignment with the strategic goals and vision of the Lean In Girls program
• Continuously analyze and refine processes to increase efficiency and scalability
• Develop and maintain automated workflows in Hubspot (and other tools) to improve operational efficiency and scalability
• Apply technology solutions to solve scaling challenges and streamline operations
• Lead cross-functional teams (as needed) on operational projects to drive program success
• Build and maintain CRM reports and dashboards in Hubspot to provide real-time insights on partner engagement and program performance
• Support in the program evaluation process – including driving data collection and analysis – to help inform strategic decisions and accelerate impact
• Support in preparing impact reporting and evaluation updates for senior leadership, board of directors, partners, external audiences, and staff
• In collaboration with the partnership team, lead the onboarding process for new partners, ensuring they have a seamless experience – answering questions, providing ongoing support, and maintaining a customer-first lens in all interactions
• Support the partnerships team by managing the partnership agreement process and ensuring all necessary documents and processes are in place
• Play a driving role in the move toward full CRM (Hubspot) adoption and utilization – leading the transition from Google Sheets to CRM
• Identify ongoing process improvements with our CRM tracking and reporting systems
• Oversee the day-to-day operations of the CRM system (HubSpot), ensuring it is fully functional and meets the needs of the full program team
• Ensure data accuracy and integrity within the CRM by setting up regular audits, data cleaning processes, and system updates

Preferred Qualifications

• Experience working in a startup environment and/or launching new initiatives is strongly preferred
• Experience and ability to work effectively remotely and across time zones is preferred

Benefits

• The base salary range for this role varies depending on a candidate’s location which is categorized into one of two bands. National Band: $108-122K. Bay Area/New York Metro Band: $120-$136K
• A comprehensive benefits plan including medical, dental, and vision insurance
• A 401(k) with a 4% percent employer match
• Basic life/AD&D insurance
• Basic short-term disability insurance