Programmatic Account Manager

Summary

Join StackAdapt, a leading self-serve advertising platform, as a Client Services Manager specializing in post-sales client relationships. You will be the primary point of contact for a portfolio of Quebec-based clients, focusing on user adoption, campaign management, and account growth. Leveraging your RTB/Programmatic media buying expertise, you will design unique campaign strategies, optimize performance, and provide strategic guidance. This role requires strong client relationship management skills, fluency in French and English, and experience with various advertising platforms. StackAdapt offers a remote-first work environment with a comprehensive benefits package, including competitive salary, RRSP/401k matching, generous paid time off, health benefits, and professional development opportunities. The company fosters a supportive and inclusive culture, making it an ideal environment for growth and collaboration.

Requirements

• 3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
• Professional fluency working in both French and English
• Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
• Proven success in managing client relationships and delivering service excellence
• Focus on retaining accounts and growing revenue
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Familiarity with the latest digital advertising trends and ideas

Responsibilities

• Act as the main point of contact for your portfolio of clients across a wide range of verticals in Quebec
• Design unique campaign strategies within the StackAdapt platform
• Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs
• Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
• Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency
• Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
• Provide Strategic Thought Leadership, acting as a strategic advisor to your clients
• Travel up to 20% of time

Preferred Qualifications

Experience working with complex databases is a plus

Benefits

• Highly competitive salary + commission structure
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!