Project Delivery Lead

Summary

Join Thrive, a leading technology solutions provider, as a Project Delivery Lead! This role requires experience with Government clients and CJIS compliance. You will define, plan, track, and manage customer projects, acting as the primary point of contact. Strong project management skills, experience in managed services, and exceptional communication are essential. You will lead cross-functional teams, manage project plans, and ensure projects are completed on time and within budget. This position offers the opportunity to build a lucrative career in a dynamic and supportive environment.

Requirements

• Ability to be a leader of a cross functional project team, as the delivery lead is ultimately responsible to the customer
• Advanced experience (6+ years) in project management and professional services
• Experience implementing managed services and information technology solutions
• Skilled in managing project plans, writing project artifacts, and documenting customer workflows
• Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork, Critical thinker
• Detail oriented
• Solid understanding of cloud computing, networking, cyber security, and disaster recovery concepts
• Technical understanding of, but not limited to: Office 365 Migrations
• Microsoft Server OS
• Private Cloud
• Public Cloud (Azure)
• Networking (Firewalls, Switching, Access Points)
• Disaster Recovery
• Backup technology

Responsibilities

• Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements
• Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, communication plans, and business requirement documents
• Lead the project by assigning tasks to Engineers and communicating statuses to customers through project artifacts and status update meetings
• Keep project resources on task, maintain project plan data, drive projects to completion, and activate Monthly Recurring Revenue
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
• Follow federal and state regulations as it relates to our clients

Preferred Qualifications

• Project management certification (PMP, CAPM, Prince etc.)
• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Willingness to improve team process and contribute to team and company initiatives
• CJIS Certification – willingness to become CJIS Certified