Remote Project Manager
Abnormal Security
π΅ $104k-$122k
πRemote - United States
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Job highlights
Summary
Join our team as a Project Manager in the Professional Services Team and drive complex customer deployments and internal operational projects.
Requirements
- Excellent project manager with proven experience executing large, cross functional, projects
- Strong customer-facing skills are essential for interacting with clients, understanding their needs, and ensuring satisfaction with the project delivery
- Strong collaborator and influencer who brings groups together and unifies around a common plan
- Remain calm under pressure with an awareness for when to escalate or raise risks
- Exceptional communicator who is able to effectively collaborate with technical and non-technical stakeholders in both written and verbal form
- Goal-oriented with an ownership mentality, organized and strong executor
- Strong attention to detail and high commitment to work standards for yourself and those around you
- Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment
- 5+ years of Project Management experience, ideally working in a SaaS environment
Responsibilities
- Create, maintain and execute project plans with objectives, deliverables, timelines, dependencies and owners for our more complex Abnormal deployments
- In addition to customer-focused projects, you will drive internal operational projects within the Professional Services team, focusing on enhancing efficiencies and scaling the teamβs capabilities
- Conduct project status meetings for both internal and customer projects providing concise leadership updates and ensuring projects remain on track
- Identify risks, proactively inform leadership and develop solutions to mitigate
- Ensure all work related to the project meets the Abnormal standards of quality, holding the bar high
- Ensure adherence to best practices and repeatable processes for operational excellence maintaining related documentation
- Enhance our Professional Services Customer Satisfaction Program to drive response rates and achieve excellence
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