Remote Project Manager

Summary

Join our team as a Project Manager in the Professional Services Team and drive complex customer deployments and internal operational projects.

Requirements

• Excellent project manager with proven experience executing large, cross functional, projects
• Strong customer-facing skills are essential for interacting with clients, understanding their needs, and ensuring satisfaction with the project delivery
• Strong collaborator and influencer who brings groups together and unifies around a common plan
• Remain calm under pressure with an awareness for when to escalate or raise risks
• Exceptional communicator who is able to effectively collaborate with technical and non-technical stakeholders in both written and verbal form
• Goal-oriented with an ownership mentality, organized and strong executor
• Strong attention to detail and high commitment to work standards for yourself and those around you
• Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment
• 5+ years of Project Management experience, ideally working in a SaaS environment

Responsibilities

• Create, maintain and execute project plans with objectives, deliverables, timelines, dependencies and owners for our more complex Abnormal deployments
• In addition to customer-focused projects, you will drive internal operational projects within the Professional Services team, focusing on enhancing efficiencies and scaling the team’s capabilities
• Conduct project status meetings for both internal and customer projects providing concise leadership updates and ensuring projects remain on track
• Identify risks, proactively inform leadership and develop solutions to mitigate
• Ensure all work related to the project meets the Abnormal standards of quality, holding the bar high
• Ensure adherence to best practices and repeatable processes for operational excellence maintaining related documentation
• Enhance our Professional Services Customer Satisfaction Program to drive response rates and achieve excellence