Project Manager

Summary

Join Classy's Professional Services Team as a Senior Project Manager, managing implementations for large enterprise accounts. You will be responsible for the post-sales customer journey, overseeing project success from requirements gathering to delivery. This role requires 5-7 years of project management experience with enterprise-level customers and SaaS implementation. You'll need strong analytical, problem-solving, and communication skills. Classy offers competitive benefits, including comprehensive healthcare, generous parental leave, flexible time off, and growth opportunities. The role is remote, with a salary range of $86,500-$129,500 + equity + benefits.

Requirements

• 5-7 years of Project Management experience
• Experience managing large-scale projects
• Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
• Demonstrated ability to prioritize and manage workflow to meet deadlines
• Strong people skills to lead collaboration across functions and organizations
• Experience identifying and implementing process improvements
• Superior analytical, problem-solving and critical thinking abilities
• Excellent organization and planning skills

Responsibilities

• Serve as an Senior Project Manager for the post-sales customer journey for complex, Enterprise Customers
• Support evaluation of opportunities, review requirements, develop Statement of Works, support solution design, create schedule and cost estimates
• Gather information from customers to evaluate their needs and create bespoke implementation solutions
• Responsible for completion of deliverables, execution of the implementation and overall project success
• Develop unique project artifacts as required for complex customer projects
• Creatively solution to solve unique customer problems to meet use case requirements
• Identify, monitor and communicate project risks and scope changes that may arise during the implementation
• Ensure the services delivered conform to what has been contractually agreed between client and Classy
• Build strong relationships with all internal and external project stakeholders
• Manage resource planning and utilization
• Own and drive process improvements, internal projects, implementation success, and software documentation
• Mentor junior members of the team and own training responsibility for new team members and upleveling junior staff

Preferred Qualifications

Knowledge of administering Salesforce applications for large implementations

Benefits

• Competitive pay and comprehensive healthcare benefits
• Financial assistance for things like hybrid work, family planning, and commuting
• Generous parental leave
• Flexible time-off policies
• Mental health and wellness resources to support your overall well-being
• Learning, development, and recognition programs