Project Manager

Summary

Join Eurofins Scientific as a Project Manager in Tacoma, WA, with remote work possibilities. Coordinate and manage client projects through all phases of laboratory operations, from setup to invoicing and reporting. Develop and maintain strong client relationships. Responsibilities include project management, communication, and ensuring compliance with regulations. The position requires a BS/BA in a related field or equivalent experience, along with client service experience. Eurofins offers a competitive salary and benefits package.

Requirements

• BS/BA in Chemistry/Sciences or related field (four years of related experience may substitute for a degree)
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English
• 6 months of client-relationship/customer service experience
• Additional lab training in methods and QA across multiple departments

Responsibilities

• Set up projects, both commercial and Department of Defense programs
• Review projects in LIMS
• Add project notes (special reporting and invoicing instructions, etc.)
• Review project documentation
• Add project documentation to the central repository
• Set up clients for TotalAccess/My EOL
• Manage purchase orders, task orders, contracts, and change order requests
• Verify that lab compound lists and limits meet project requirements for new projects not quoted
• Add any project-specific limits/lists to LIMS
• Assign and manage deliverable assignment and delivery route
• For new projects not quoted, confirm that EDD format is available (deliverable assignment and delivery route). Submit a helpdesk ticket for any new formats needed
• Communicate project details to operations
• Initiate project kick-off calls with clients and pertinent staff, if needed
• Engage work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new projects not quoted
• Work with operations to ensure adequate capacity for incoming work (forecasting)
• Provide updates to operations on upcoming work
• Be familiar with state and national program requirements as it pertains to work mix
• Create bottle orders
• Schedule couriers or field samplers, if needed
• Confirm non-Eurofins Eurofins Environment Testing subcontract labs are on the approved list and set up as vendors for new work
• Initiate the approval process for any subcontract labs not on the approved list
• Generate subcontract paperwork
• Generate accounting software requisition when sending subcontract samples
• Verify that lab certification meets project requirements
• Verify that lab compound lists and limits meet project requirements for new quotes
• For new quotes, confirm that EDD format is available (delivery assignment and delivery route). If a new format is needed, submit a helpdesk ticket
• Engage work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new quotes
• Provide supporting documentation to clients as needed (contact list, bottle table with preservation, etc.)
• Manage sample receipt
• Communicate any issues to clients for the duration of the project
• Manage incoming work for rush and short holds
• Review log-in
• Resolve log-in issues with clients
• Inform clients of any log-in discrepancies
• Set samples to “available” after review
• Send client sample receipt confirmation
• Review draft invoices
• Confirm that any client-needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Manage reporting, including client-specific report requirements
• Review job lists daily and manage due dates
• Communicate any expected delays to clients before the job due date
• Confirm any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to the client
• Review reports and EDDS before issuing to the client
• Confirm the correct report format and EDD format is used
• Create and issue final reports by client due date
• Issue final data packages
• Manage EDD checkers and data upload
• Compile case narratives
• Manage invoicing, including setting up delivery routes
• Review final invoices before issuing to clients
• Generate credit/debit memos as needed
• Submit credit/debit memos for approval
• Submit approved credit/debit memos to clients, if needed
• Submit revised invoices
• Initiate follow-up calls to confirm correct invoicing
• Work with collections on A/R follow-up
• Regularly review A/R status
• Manage client setup, working with CSM to communicate lab capabilities to the client
• Request new client reviews
• Confirm sales assignments with the Client Relations Manager
• Take new quote requests from clients
• Review client contract requirements/coordinate review
• Review purchase orders
• Submit purchase orders for approval and return approved orders to clients
• Follow up on client terms and credit limits
• Manage account maintenance, including follow-up calls and visits with clients
• Provide technical support as needed
• Use company resources to follow up on client requests
• Be familiar with company capabilities and key contacts
• Forward opportunities and leads to sales
• Forecast upcoming work
• Ask for the next opportunity
• Manage area of responsibility (air, regulations, etc.)
• Manage quotes & proposals, initiating project QAPP review with operations, QA, and subcontract labs as needed
• Initiate technical support from operations as needed (special requests, method development, technical review, etc.)
• Manage quote generation and approvals
• Review client quote requests for capabilities, certifications, and scope
• Confirm client contracts (if applicable) and pricing
• Determine lab placement for the work
• Confirm that lab certification meets project requirements
• Confirm that lab compound lists and limits meet project requirements
• Create quotes
• Submit quotes for approval
• Send quotes to clients
• Forecast quotes
• Provide QAPP/SOW information to clients as needed
• Update status in LIMS
• Manage account maintenance
• Submit client complaints and participate in correction action/follow-up as needed
• Communicate client issues/complaints to sales
• Follow up on client requests
• Support the follow-up of quotes/bids for tracking purposes

Preferred Qualifications

• 2-3 years of client service experience
• Bench chemist or field experience

Benefits

• Comprehensive medical coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays
• Paid time off
• Dental and vision options
• Remote work possibility