Project Manager

Summary

Join Natera as a Project Manager to lead technical and non-technical projects enhancing our Customer Experience (CX) organization. You will integrate AI, RPA, and workflow automation tools to improve CX operations and business performance. This pivotal role requires strong project management, process optimization, and AI/RPA implementation experience, along with familiarity with CRM platforms like Salesforce. You will manage project timelines, deliverables, and present data-driven insights to leadership. Collaboration with cross-functional teams is essential, as is ensuring compliance with data regulations. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, plus free testing and fertility care benefits for employees and their families.

Requirements

• 3+ years of experience in project management, business process improvement, or related roles
• Bachelor's degree in biology, healthcare, IT, business, or a related field (equivalent experience may be considered)
• Experience implementing Salesforce automation features and workflow optimizations
• Familiarity with AI and RPA integration in Customer Experience or Data Operations
• Strong ability to analyze and improve business processes using automation and technology
• Proficiency in project management methodologies, frameworks, and tools (e.g., Smartsheet, Monday.com, Notion)
• Strong problem-solving skills, adaptability, and ability to work independently in a fast-paced environment

Responsibilities

• Lead and execute projects that improve customer experience workflows, automation, and operational efficiencies
• Maintain essential project documentation, including change requests, risk logs, action item trackers, and project charters
• Monitor project timelines, milestones, and deliverables, escalating risks as necessary
• Present data-driven insights, process improvements, and project updates on project progress, impact assessments, and key performance indicators to leadership
• Manage the integration and implementation of AI, RPA, and automation technologies into existing systems (e.g., Salesforce), including the oversight of pilots before broader roll-outs
• Configure and manage Salesforce automation features (e.g., Omnichannel, Agent Chatbots)
• Support the scaling of RPA solutions for process improvement across Customer Experience and Data Entry teams
• Develop, document, and optimize technical and non-technical workflows across multiple teams
• Collaborate with cross-functional teams (Engineering, Data Science, IT, CX, Data Entry) to drive project success
• Develop KPIs and performance metrics to track project effectiveness and business impact
• Provide mentorship and peer-to-peer guidance within the project management team
• Ensure compliance with PHI and PII regulations when handling sensitive data

Preferred Qualifications

• Problem analysis and problem-solving skills
• Excellence in attention to detail and organization skills
• Experience with Lab Information Management Systems (LIMS)
• Proficiency in SQL for data analysis and automation workflows
• Background in healthcare, biotech, MedTech, or digital transformation industries
• Strong understanding of PHI, PII, and regulatory compliance in healthcare settings

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!