Project Manager

Summary

Join Nextech, a leader in specialty healthcare technology solutions, as a Project Manager – Client Experience. You will drive initiatives enhancing customer engagement and satisfaction, partnering with core teams and cross-functionally across departments. This data-driven role requires optimizing workflows, delivering impactful solutions, and managing multiple projects. The ideal candidate is a strategic thinker with strong execution skills and a customer-centric mindset. Nextech offers competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. All activities must comply with relevant regulations.

Requirements

• 3+ years of project management experience, preferably in SaaS, healthtech, or a customer experience-related role
• Proven track record in managing cross-functional projects and collaborating with multiple stakeholders
• Experience with Agile, Scrum, Kanban, and Waterfall methodologies and the ability to adapt based on project needs
• Strong analytical skills, with the ability to use data to drive decision-making and process improvement
• Proficiency in project management tools such as Asana, Jira, Monday.com, or similar platforms
• Ability to multitask and manage competing priorities in a fast-paced environment
• Excellent written and verbal communication skills, with experience in executive reporting
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)

Responsibilities

• Lead cross-functional Customer Experience initiatives from inception to execution, ensuring alignment with business objectives and long-term sustainability
• Develop and maintain project plans, timelines and deliverables while proactively identifying risks and mitigation strategies
• Manage project scopes, schedules, and budgets, ensuring cost-effectiveness and financial accountability
• Establish best practices for project management within the Client Experience team
• Track key success metrics and analyze project performance to drive continuous improvement
• Partner with cross-functional teams to optimize client onboarding, support processes and service delivery initiatives
• Facilitate regular project meetings, tracking action items and ensuring accountability across teams
• Align projects with Nextech’s overall Customer Experience strategy and ensure effective resource allocation
• Drive communication across departments to keep stakeholders informed of project progress, roadblocks and outcomes
• Analyze customer feedback and data to identify friction points and implement solutions that drive efficiency
• Leverage Nextech’s project management tools (Asana, Jira, Monday.com, or similar) to streamline workflows and track milestones
• Implement risk management strategies to mitigate project disruptions and ensure smooth execution
• Develop clear, structured documentation for all project initiatives, ensuring transparency and accessibility
• Create executive-level reports detailing project outcomes, risk assessments, and key success indicators
• Translate technical and business requirements into actionable steps for internal teams
• Provide continuous updates to leadership on customer impact and project ROI

Preferred Qualifications

• Bachelor’s degree in Business, Project Management, or a related field
• PMP or Six Sigma certification preferred
• Experience working in a high-growth SaaS or healthcare technology environment
• Ability to mentor junior team members and drive process improvement

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• ICREATE Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options