Project Manager

Summary

Join PointClickCare as a Project Manager, Enterprise, working remotely within North America. Reporting to the Manager, Professional Services, you will serve as a liaison for enterprise customers, managing change management and operational aspects of implementations. You will cultivate strong customer relationships, guide decision-making on implementation phases, and anticipate customer needs. This role requires collaboration with internal and external teams, including participation in steering committees. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Strong organizational, managerial, and personal skills
• Excellent ability to influence, communicate, resolve conflict and negotiate
• Strong leadership and relationship building capabilities
• Attention to detail and a passion to do whatever it takes to achieve quality outcomes
• Quick learner with strong analytical and problem-solving skills
• Self-driven, motivated, and results oriented
• Excellent oral and written communication, documentation, and presentation skills
• 7+ years of long term care industry experience with a proven history of multiple successful SaaS software project implementations
• 5+ years managing client-facing large, multi-site enterprise projects
• Experience successfully working with customer C-levels and senior management teams
• Previous experience with healthcare systems (EHR, EMR, Pharmacy) desired
• Prior experience leading and participating in steering committee meetings

Responsibilities

• Cultivate a “Trusted Advisor” relationship with the customers’ project team and the implementation project team
• Act as an escalation to customers’ management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite
• Support the customers’ project team and internal PCC resources on product areas
• Develop a thorough understanding of the customers' strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologies
• Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives
• Anticipate and communicate customer needs to the implementation project team
• Manage customer expectations through clear, honest communication
• Represent PointClickCare in customer project steering committee meetings (if applicable)
• Support the implementation project team by serving as an escalation point and source of resolution for any project related issues or roadblocks
• Reinforce the PointClickCare Implementation project manager as the project leader, and provide support to the project through product enhancement escalations and discussions
• Escalating items to the Technical Account Manager to work with product on high priority items, if applicable for client
• Attend critical meetings between customers and implementation team, including kick off meetings, status meetings, etc
• Participate in the monitoring and tracking of key performance indicators
• Understand customer organizational change management needs, then develop and execute a plan for user readiness and acceptance
• Develop a thorough understanding of the customers’ business, technical environments, needs and constraints
• Consult with the implementation project team and customer executive team about how to best implement and use the PointClickCare product suite to achieve objectives
• Recommend optimal approaches to the implementation team in order to enable successful migration to the PointClickCare solution and minimize disruption for customers
• Gather information to clearly understand the customer problem or goal, define and document a solution, and lead the implementation of process and/or product based solutions
• Develop and maintain expert knowledge in the PointClickCare suite and service offerings
• Consult with customers on industry and PointClickCare suite best practices

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition
• Bonus