Project Manager

Summary

Join PointClickCare as a Project Manager and manage internal and external resources to deliver successful professional service engagements. You will work closely with stakeholders to understand business requirements and drive software solution implementations. As an informal leader, you'll provide project status reporting, manage expenses, identify and mitigate risks, and ensure customer acceptance of deliverables. You will analyze project scope, create plans, and manage multiple customer implementations. The role requires strong leadership, communication, and adaptability skills. PointClickCare offers a competitive salary and a comprehensive benefits package.

Requirements

• Previous experience with Project Management including Scope, Financial, Schedule Management, Risk Mitigation, Change Management and 360 Communication
• Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes
• Ability to engage in difficult conversations about project dynamics
• Team management skills aligning project resources to complete the scope of the engagement with excellent customer experience
• Strong adaptability skills for changing customer landscapes, industry trends, and seeing each customer engagement as an opportunity to deliver quality services

Responsibilities

• Analyze scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software
• Execute the project budget, team resources, communications, and project plans to deliver on time, on budget and within scope
• Anticipate and address barriers to project success
• Identify and resolve risks and issues in a timely manner
• Escalate concerns to the project team and senior management when appropriate
• Act as primary interface to client business units during all phases of the project
• Lead formal presentations to internal and external stakeholders in a clear, concise, and explicit manner
• Execute established SOPs and administrative responsibilities within expected timeframes
• Influence impacts of project deliverables to financials (revenue recognition)
• A strong understanding of business acumen is required for change management purposes
• Lead portfolio of mid-sized projects with some complexity
• Collaborate with project team to meet customer's objectives and desired outcomes while delivering a quality customer experience

Preferred Qualifications

• Previous healthcare software deployment experience
• PMP or Prince II designation an asset
• Post-secondary education in business or technology related field

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition
• Bonus