Project Manager

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Project Manager to drive critical initiatives across the global Customer Success organization. You will collaborate with the Customer Success Management and PMO team, identifying and executing strategic projects to enhance customer and employee experiences. This remote position requires proven project management skills, strong business acumen, and the ability to coordinate cross-functional teams. A technical background and a passion for scaling organizations are essential. You will be responsible for project scoping, planning, execution, change management, and reporting. Samsara offers a competitive compensation package and benefits.

Requirements

• Bachelor's Degree from a 4-year institution preferably in Business, Engineering, or other quantitative field
• 2-5 years experience as a Project Manager within operations and/or program management teams within a Customer Success, Customer Support, Customer Operations, or Product organization
• Track Record of delivering results that directly improve the customer experience and support scalability within the business
• Strong Project Management skills with expertise in end-to-end project delivery (i.e. framing the need, and scope requirements, documenting project plans, defining KPIs, and reporting on results)
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates, and cross-functional partners
• Deep curiosity, excellent listening skills, strong empathy, and a growth mindset to push for continuous improvement
• Attention to detail and a commitment to exceptional work

Responsibilities

• Project Scoping, Planning, and Execution: Work closely with business stakeholders (Customer Success leaders, managers, and frontline reps) to identify, scope, prioritize, plan, and execute strategic projects that improve the customer and employee experience
• Cross-Functional Project Management : Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Change Management: Drive change management for process improvements within the Customer Success organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Reporting & Results : Measure results of projects and report on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Experience with B2B hardware and SaaS products
• PMP certification, Agile/Scrum Certification

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund