Project Manager

Summary

Join Tines, a company that powers workflows for major businesses, as a remote Project Manager based in the Central U.S. You will play a key role in the global Customer Success organization, focusing on efficient onboarding, execution, and scaling of projects. This position involves close collaboration with various teams, including Professional Services Engineers, Customer Success Managers, and Sales, to ensure customer success. You will manage timelines, communications, and change management, while also developing and tracking success metrics. The ideal candidate possesses 5+ years of project management experience, ideally in cybersecurity, and strong communication and technical skills. This role offers a competitive salary and equity.

Requirements

• 5+ years Project management expertise, ideally on complex or multi-tiered projects with internal and external stakeholders
• Experience working at at least 1 company in the cybersecurity space (while we recognize project manager skills are transferable across industries, this is a must have for this particular role)
• Experience with user acceptance testing and change management
• High standards of excellence in project work
• Above average communication skills. You’re always thinking about improvements in communication, how to communicate, how often to communicate, what to communicate, tailoring communication, and effective communication
• Natural ability to connect the dots among stakeholders and teams and within initiatives
• Proven track record of supporting customers from a technical perspective and helping them to be successful in their onboarding/or implementation of software tools
• A unique ability to get extremely detailed when needed but to tie those details back to larger strategy and wider business impact
• Experience working in Smartsheet or similar tools like Monday.com or Asana and/or other project management tools, as well as tools like Looker and Salesforce

Responsibilities

• Support Professional Services engagements to increase rapid adoption among our customers
• Create, customize and deliver customer Statements of Work
• Work with pre-sales teams, external partners, and Customer Success Engineers on scoping efforts for professional services
• Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements
• Work closely with Customer Success Managers on proactivity and prescriptive Enterprise Onboarding processes
• Compile customized weekly and monthly progress reports and communicate insights and risks to internal and external teams
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans
• Develop and track actionable and measurable success metrics
• Help unblock customers and Customer Success Engineers throughout engagements
• Potentially drive internal projects, like Product Feature Betas, Migrations, Data initiatives and more
• Diplomatically disagree and align when dealing with different stakeholders
• Your input will help us shape structure, process and metrics

Benefits

$115k Salary + Equity