Keywords Studios is hiring a
Support Associate

Summary

Keywords Studios is hiring a Support Associate for the Ancillaries team in Indianapolis, IN. The role involves supporting operational activities related to delivering ancillaries on time and maintaining oversight of ongoing trial activities with clients' medical teams and external vendors.

Requirements

• An Associate's degree (or higher) or equivalent experience
• 1 year of experience in at least one of the following: clinical research, distribution, supply chain, logistics, manufacturing, clinical trial material
• Demonstrated ability to work with an external partner
• Demonstrated ability to work in a team environment and communicate effectively
• Demonstrated ability to proactively identify and solve problems
• Demonstrated project management and analytical skills

Responsibilities

• Transition the work from the Product Delivery Ancillary Supply Associate and work with the clinical team and vendor providing oversight until the end of the trial
• Monitor and escalate issues in a timely manner
• Develop and implement methods through metrics to measure customer satisfaction
• Create and develop tools to assist in supporting the effective execution of the process
• Assist in identifying the root causes of any process related issues, affecting, but not limited to, compliance and quality
• Facilitate weekly vendor/Medical team meetings
• Budget tracking and reconciliation for invoices

Benefits

• Medical, dental and vision benefits
• Paid time off (including sick and select holidays)
• 401(k) enrollment with 3% employer matching