Remote Project Support Operations Associate
at Superside

Summary

Join Superside as a detail-oriented Operations Specialist to support creatives and project managers in delivering the best possible creative experience to customers. Reporting to the Ops Insights & PSO Manager, you'll have a direct impact on customer and account health by identifying trends in customers' concerns and finding solutions.

Requirements

• 1-2 years of experience in customer support and Quality Assurance roles—preferably in tech-related companies
• Meticulous attention to detail, process orientation, and analytical skills
• High personal standards for quality, accountability, and reliability
• Excellent English Proficiency—verbal and written communication skills
• Experience working with Google Suite and Slack
• Outstanding interpersonal skills with the ability to communicate and work in a fast-paced team environment
• Excellent understanding of customer satisfaction, its potential issues or disruptors

Responsibilities

• Review internal projects to identify customer dissatisfaction and internal challenges by assigning and managing escalations
• Generate findings, record, and share conclusions on internal issues and quality concerns directly affecting our accounts' health
• Address and resolve issues raised by internal teams and collaborate cross-functionally with Finance, Legal, Customer Success, Project Managers, Creatives, Team Leads and Product teams
• Provide timely and effective communication to internal stakeholders regarding issue resolution
• Evaluate existing working processes and identify areas for improvement, by streamlining workflows and enhancing efficiency