Provider Account Manager

Summary

Join Carrum Health as a Provider Account Manager, reporting to the VP of Provider Operations and Account Management. You will oversee the onboarding of new providers to the Carrum platform, managing the entire implementation process from contract signature to "go-live." Daily responsibilities include working directly with providers' clinical and administrative teams, collaborating with internal Carrum teams, and developing workflows and process enhancements. You will also support service line expansions, manage escalations, and contribute to the ongoing maintenance and enhancement of provider accounts. This full-time position offers a salary range of $105,000-$125,000 plus bonus, and a comprehensive benefits package.

Requirements

• 5+ years of experience in roles that work with providers, ideally major hospitals and health systems, but also physician group practices, regional health care providers, and/or ambulatory surgery centers
• Familiarity with a variety of health care topics, including elective surgeries, billing and invoicing, DRG and CPT codes, clinical insight into different service lines, and the different operational and organizational models of health care providers
• Excellent professionalism and experience in interacting with all levels of a healthcare provider, from front-line clinical, administrative, and finance stakeholders through to more senior (VP and beyond) stakeholders; outstanding verbal and written communication skills are a must
• Detail-oriented, meticulous, and highly organized professional skill set
• Ability to manage multiple competing priorities at the same time and keep many balls in the air without sacrificing performance
• Ability to appropriately handle confidential information and adhere to HIPAA requirements
• Passion for health care and the desire to make a real impact in the industry
• Data-driven and analytical skills: able to effectively analyze and communicate data to drive high-value, actionable insights
• Ability to travel ~15%

Responsibilities

• Oversee and manage the entire implementation process for onboarding new providers to the Carrum platform, including orienting providers to the Carrum model, tracking and collecting necessary information for internal teams, building functionality with providers to interface with Carrum, and developing the provider relationship beyond contract signature into operational reality
• Work 1:1 with our providers’ front-line clinical, administrative, and operational teams on a daily basis to independently solve problems, respond to their needs, and ensure smooth ongoing operations
• Collaborate with internal Carrum teams, including working closely with the patient care team as members receive services at providers, managing billing and invoicing with the finance team, and coordinating with the customer success team to address the needs of our self-insured employer customers as they relate to our provider partners
• Develop and implement workflows and process enhancements for all aspects of provider implementation and operations
• Support service line expansions in partnership with our provider sales team
• Contribute in significant ways to the ongoing maintenance, management, and enhancement of provider accounts alongside the Senior Director of Provider Operations and Account Management
• Assess and resolve any escalations from our provider partners and assist in problem solving for any escalations involving patients or customers
• Support sales activities through RFP responses
• Apply clinical knowledge and detail-oriented mindset to solve problems and be a trusted internal and external resource
• Lead joint operations committee (JOC) meetings with providers alongside monthly, weekly, and ad-hoc check ins

Preferred Qualifications

• Knowledge of self-funded employer health plans, direct-to-employer contracting, and bundled payments a major plus
• Proven track record in career growth and leadership opportunities
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently
• A desire to work in a start-up environment and an “all hands on deck” attitude to contribute to our success
• A positive attitude and spirit of generosity to go above and beyond for our provider partners our members, our customers, and your internal colleagues

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan