Account Management Manager

Summary

Join Hostaway, a SaaS startup revolutionizing the vacation rental industry, as a Sales Manager to lead and scale a team of Account Managers. This fully remote role, based in North America, requires you to drive revenue growth through effective coaching, implement strategies for customer engagement, and oversee team performance. You will be responsible for hiring, onboarding, and training Account Managers, setting clear goals, providing feedback, and conducting performance evaluations. The role also involves developing and implementing sales strategies, monitoring team KPIs, collaborating with other departments, ensuring strong customer relationships, and optimizing sales processes. Hostaway offers competitive compensation, equity, professional growth opportunities, and a dynamic team culture.

Requirements

• Proven track record in sales leadership, preferably in B2B SaaS
• Experience managing teams focused on upsell, cross-sell, or account management
• Strong coaching, mentoring, and team development skills
• Data-driven mindset with the ability to analyze performance metrics and adjust strategies accordingly
• Exceptional interpersonal and communication skills
• Proficiency in CRM software and sales tools

Responsibilities

• Hire, onboard, and train ADRs to ensure top performance
• Set clear goals, provide regular feedback, and conduct performance evaluations
• Foster a culture of learning, accountability, and continuous improvement
• Develop and implement sales strategies to maximize upsell and cross-sell opportunities
• Monitor team KPIs and sales metrics to ensure targets are met or exceeded
• Collaborate with Sales, Customer Success, and Marketing teams to align on revenue growth initiatives
• Ensure ADRs build strong customer relationships to uncover business needs
• Oversee customer account planning and pipeline management
• Provide guidance on complex sales situations and customer negotiations
• Optimize sales processes and ensure CRM and sales tools are used effectively
• Analyze performance data and present insights and recommendations to senior leadership
• Stay informed about industry trends, product developments, and the competitive landscape
• Act as a feedback conduit between customers and internal teams to drive product improvements

Preferred Qualifications

• Knowledge of the vacation rental industry is a plus
• Bachelor's degree in Business, Marketing, or a related field is preferred

Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one)
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success
• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here)