Remote Public Safety Solution Engineer

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• 5+ years of experience in technical presales engineer role ideally in Public Safety
• Collaborative approach to sales that includes working with multiple groups both internally and externally
• Strong ability to communicate professionally with customers on Technical Solutions and i3 initiatives
• Must have the ability to learn quickly and assimilate technical and functional knowledge of NICE product solutions
• Proven technical background preferably in one or more of the following: NENA NG911 i3, IP telephony, Azure cloud, web applications, virtualization, trunk radio, networking, security
• Technical/Networking knowledge in the following fields
• Data / Infrastructure
• Voice: Analog, VoIP and SIP
• Knowledge and experience in design, testing and/or implementation of leading 9-1-1 infrastructure (telephony, CAD, RMS, or similar)
• Individuals must be highly motivated with excellent communication (verbal/written) and presentations skills

Responsibilities

• Provide technical and functional expertise to support the Public Safety sales account executive throughout the sales process
• Execute technical discovery in support of the sales Excite/Discovery process to ensure proper expectations and accurate quoting of NICE solutions
• Identify technical risks and assist in overcoming limitations to ensure mutually beneficial outcomes in complex situations
• Responsibility for the technical aspects of the sales process
• Preparation of accurate solution quotations
• Provision of technical consultancy services
• Preparation of accurate and detailed proposals & presentations in response to RFPs and customers' requests
• Lead technical discussions with third party vendors and coordinate Product Management involvement as/when required
• Support regional partners with technical design and channel relationships
• Presentation and demo of Public Safety products & applications

Preferred Qualifications

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions
• Experience/knowledge selling a full suite of SaaS products
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)