Solutions Engineer

Summary

Join Appen's Solutions team as a talented Solutions Engineer, playing a vital role in driving technical pre-sales engagement with prospective customers. This hands-on technologist role involves architecting enterprise data enrichment solutions, explaining Appen's data annotation platform to data science and machine learning teams, and seeing the entire sales lifecycle through to closing. You will work with customers to understand use cases, deliver technical demos, support the sales cycle by eliminating technical objections, and deliver proofs of concept. Success requires technical depth, strong interpersonal skills, and the ability to balance multiple sales cycles. The ideal candidate possesses a strong technical background and excellent communication skills.

Requirements

• Hands-on, technical, problem solver
• Working knowledge of scripting and coding, database querying, and web development (e.g. Python, JavaScript, HTML, CSS, and SQL)
• Knowledge of ETL and ETL workflows
• Experience with AWS. Proficient in using AWS services such as S3, Lambda, EC2, DynamoDB, and Bedrock
• Custom API Development. Skilled in dealing with custom APIs, including building and integrating them
• Comfortable working with customers and public speaking (there will be some customer / conference travel for this role)
• Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences
• Minimum 5 years of experience in a technology company and demonstrable success working in a customer-facing role REST API development experience

Responsibilities

• Use case discovery. Work with customers and prospects to deeply understand the proposed use case and propose solutions using the Appen data annotation platform and supporting technologies
• Demo expert. Deliver in-depth technical product demos to customers and prospects at all levels within an organization
• Technical subject matter expert. Support the sales cycle through the elimination of technical objections and build rapport with the data science and engineering teams at prospective customers
• Prove customer value. Where necessary deliver proofs of concept and pilots to demonstrate the value of the Appen data annotation platform
• Multi-tasking and prioritization. Balance supporting multiple Account Executives and multiple sales cycles
• Product Mastery. Continually act as a liaison with Appen Client Services, Engineering, Marketing, and Sales teams to provide input from customers, as well as be educated on new advancements in products and programs

Preferred Qualifications

• Experience working in the AI & ML domains is preferred and if this includes working with clients in the Search, Natural Language Understanding or Computer Vision space
• Experience in working with Large Language Models (LLMs) through both user interfaces and scripts. Comprehensive understanding of LLM evaluation, development, and maintenance to ensure safety and reliability
• Desire to learn continuously about new ideas and concepts in data science

Benefits

$120,000 - $140,000 a year