Solutions Engineer

Summary

Join Mark43 as a Solutions Engineer and play a crucial role on our Sales team, collaborating closely with internal teams. You will be responsible for business development, including responding to proposals and conducting demos. Sales responsibilities include assisting Account Executives and SDRs, while tech services involve gathering technical requirements for migrations and integrations. Deployment responsibilities include managing and executing new deployments. You will also work with Engineering and Product teams to understand and communicate the product roadmap. This remote position requires significant travel (50-80%). Mark43 is committed to empowering communities through innovative technology and offers a collaborative and supportive work environment.

Requirements

• BA/BS degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience
• 5+ years of enterprise software sales experience
• Experience selling to Government and Public Safety Clients (ideally CAD/RMS)
• Excellent technical writing skills and basic familiarity with the government procurement process (RFP/I/Q)
• Ability to communicate technical information to non-technical audiences
• Ability to run and structure in-depth product demonstrations
• Self-motivated and detail-oriented, able to work autonomously
• Ability to travel 50-80% with Account Executives to communicate technical value proposition
• Understanding of the product lifecycle, from requirements gathering to maintenance support

Responsibilities

• Collaborate to respond to proposals and convert clients to in-person demos
• Become an expert on specific technical considerations regarding RFP requirements
• Attend in-person demos and assist in qualifying, demonstrating, and communicating the Mark43 platform’s technical value proposition to new customers
• Provide support to Account Executives and SDRs
• Gather technical requirements necessary for successful migrations and integrations for new departments we work with
• Help manage and execute new deployments and mitigate technical concerns as they arise from communications with our clients
• Understand and communicate the product roadmap to current and future customers
• Inform the roadmap going forward

Benefits

• Opportunities for career growth in an environment where your achievements will be celebrated
• Building mission-critical and socially responsible software to enable first responders to better serve their communities
• Work in a fast-paced, collaborative team environment with intelligent and humble coworkers
• A team that respects and embraces your ideas and expertise
• A high degree of freedom and autonomy in building the best possible solutions to suit our unique business challenges
• Coworkers motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies