Deel is hiring a
QA Specialist in Worldwide

Summary

The job description is for a QA Specialist role in Deel, a global company that helps businesses hire talent worldwide. The role involves conducting audits, analyzing data, providing feedback to operational teams, and driving process improvement. The team comprises over 3000 individuals spanning over 100 countries, and the company aims to foster a diverse global economy by connecting companies with talent worldwide.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• Minimum 2 year experience in quality assurance or a related role within operations
• Strong analytical skills with the ability to interpret data and identify improvement opportunities using spreadsheets, Looker and SQL
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. Strong verbal and written English is a must
• Detail-oriented with a focus on accuracy and precision in work
• Knowledge of quality management systems and methodologies
• Ability to work independently and take initiative in problem-solving
• Continuous learning mindset to stay updated on industry trends and best practices
• High focus on customer satisfaction and user experience
• Loves problem-solving and digging into processes to drive improvement
• Ability to work independently and self-motivated

Responsibilities

• Conduct regular audits of customer-facing and operational tasks to ensure compliance with established quality standards
• Analyze and produce data and performance metrics to identify trends and areas for improvement within operational processes
• Manage audited teams and their evaluations independently and responsibly from top to bottom
• Provide timely feedback and coaching to operational teams based on audit findings
• Collaborate with your audited team POC to develop and implement quality improvement initiatives on processes or products
• Document and maintain quality assurance procedures and guidelines for operational tasks
• Investigate and address customer complaints or issues related to operational quality
• Identify team or global process, agent and experience gaps
• Generate and present reports on quality performance to management on a regular basis
• Participate in the development and execution of process improvement projects
• Stay informed about industry best practices and process requirements related to operational quality

Preferred Qualifications

• Experience working within a global SaaS company is highly regarded
• Zendesk, Jira, Looker and/or experience with the Deel platform is preferred

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available