Snap! Mobile is hiring a
Customer Support Specialist in Worldwide

Summary

Snap! Mobile is seeking a remote Customer Support Specialist to join their Revenue Operations team. The role involves resolving customer inquiries, troubleshooting issues with internal and third-party teams, and contributing to process improvement. A high school diploma is required, with a bachelor's degree preferred. Ecommerce experience, customer service experience, strong communication skills, and comfortability working from home are desired.

Requirements

High School Diploma required

Responsibilities

• Resolve customer inquiries in a timely fashion and within SLAs
• Take ownership of customers' issues and follow problems through to resolution
• Work with the Snap! Store supply chain, 3rd party manufacturer, sales and operations teams to troubleshoot customer issues
• Able to set and meet deadlines per internal and external customer expectations
• Help drive continuous improvement of our business systems and processes
• Contribute to the content and general organization of documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more
• Proactively reach out to customers when issues are identified
• Tag and catalogue issues appropriately utilizing our internal ticketing tool

Preferred Qualifications

• Actively pursuing or bachelor’s degree Preferred
• Ecommerce experience preferred
• Experience in Customer Service

Benefits

• Medical, Dental, Vision
• 401K with a 4% match from the company
• 13 paid holidays