Quality and Training Manager

Summary

Join Sword Health, a Forbes Best Startup Employer, and contribute to our mission of freeing two billion people from pain. As a key member of our growing team, you will play a crucial role in shaping our quality management systems, driving continuous improvement initiatives, and ensuring compliance with regulatory standards. You will lead the development and implementation of impactful training programs, fostering a culture of learning and operational excellence. Leveraging technology and AI, you will enhance our processes, making them more scalable and efficient. This role demands strong operational thinking, strategic leadership, and excellent communication skills. You will collaborate with cross-functional teams to embed quality and continuous improvement across the organization. Sword Health offers a dynamic and mission-driven environment with opportunities for significant impact.

Requirements

• Strong operational thinking and the ability to lead initiatives from concept through execution, balancing strategy and detail
• Demonstrated success designing and delivering learning strategies and knowledge systems that drive measurable performance improvement
• Experience building onboarding programs that accelerate new hire ramp-up, engagement, and long-term impact
• A track record of using technology, tooling, or AI to improve process scalability, data visibility, and team enablement
• Excellent communication, influencing, and stakeholder management skills across clinical and non-clinical functions
• A strong bias toward action, problem-solving, and continuous improvement in fast-paced, cross-functional environments

Responsibilities

• Own the strategy and implementation of quality management systems to ensure consistent delivery of high-quality care
• Drive continuous improvement initiatives informed by auditing insights, data analysis, and outcomes tracking
• Leverage technology and AI tools to automate quality monitoring and scale processes that identify gaps, risks, and improvement opportunities across the care journey
• Serve as the primary owner of clinical quality risk management
• Ensure compliance with critical policies and regulatory standards, oversee complex escalations, and proactively identify and mitigate quality risks across operations
• Lead the design and coordinate the deployment of high-impact training and development programs that elevate clinical team performance
• Define and execute the onboarding strategy for new hires within Clinical Operations, ensuring consistent ramp-up, confidence in role, and early quality outcomes
• Develop a scalable, data-informed training strategy aligned with operational needs and quality goals, including ongoing learning paths and role-specific certification processes
• Oversee and evolve the Clinical Operations knowledge infrastructure, ensuring it is always current, strategically aligned, and effectively embedded in daily workflows
• Introduce and implement enablement tools (dashboards, feedback systems, performance trackers) that help the ClinOps leadership team quickly spot individual coaching needs, performance risks, and high-impact improvement opportunities
• Support the development and refinement of care delivery processes, tools, and frameworks that support high-quality and efficient service delivery
• Partner with product, data, and tech teams to co-create and roll out technology and AI-powered solutions that make quality and training processes measurable, repeatable, and scalable
• Act as a senior partner to Clinical Operations leadership, advising on quality and enablement strategy and supporting the execution of org-wide initiatives
• Foster deep collaboration across clinical, product, operations, and learning teams to embed quality, continuous improvement, and learning at scale

Preferred Qualifications

• Advanced analytical skills (Google Sheets and Looker experience strongly preferred) with the ability to translate insights into action
• Proven experience leading quality programs in healthcare or a related field, with a strong foundation in quality management systems, audits, and risk management

Benefits

• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family