PetLab Co. is hiring a
Quality Assurance Manager, Remote - United Kingdom

Summary

The job is for a Quality Assurance Manager at Petlab Co., a fast-growing pet supplement business. The role involves overseeing the quality process for pet health/feed supplements and managing relationships with contract manufacturers and testing labs.

Requirements

• Minimum 5 years of experience in Quality Assurance, ideally within the FMCG/CPG/Food nutraceutical or animal health industry
• Bachelor's degree in science (Biology, Chemistry, Food Science, or a related field) or relevant experience
• Strong understanding of cGMP regulations and quality control principles. HACCP level 3+ preferred
• Experience with conducting audits of contract manufacturers preferred
• Excellent analytical and problem-solving skills
• Meticulous attention to detail and accuracy
• Effective communication and interpersonal skills to build strong relationships with internal and external partners
• Proficiency in MS Office Suite and familiarity with quality management software a plus

Responsibilities

• Oversee the entire quality process for our pet health/feed supplements
• Manage relationships with contract manufacturers and contract testing labs to ensure they adhere to Petlab’s specifications and cGMP
• Review Certificates of Analysis (COAs) from CM and/or CTLs to verify the quality of raw materials and finished products, including potency and purity
• Ensure the effectiveness of the Quality Management System (QMS) and meeting quality objectives
• Conduct audits of CMs to ensure they adhere to our quality standards and cGMP compliance
• Investigate and troubleshoot product quality issues related to raw materials, finished products, or manufacturing processes
• Manage and investigate customer complaints related to product quality and product safety
• Implement and maintain a system for adverse event reporting and follow-up
• Develop and maintain a comprehensive Quality Management System (QMS) specific to pet health supplements
• Manage and maintain quality assurance documentation, including procedures, records, and reports
• Prepare and maintain documentation related to all QA activities, including SOPs, audit reports, and CAPA (Corrective Action & Preventative Action) plans
• Collaborate with other departments on quality-related matters

Benefits

• Private Health Care through Vitality
• Generous Annual Leave - 28 days + public and bank holidays
• Flexible Working Hours – We focus on results and trust people to manage their time, whether working from home, while travelling, or in the office!
• Help@Hand – Employee Assistance Programme
• Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!
• Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!
• Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year
• Generous Learning and development budget – We always want you to keep learning
• Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office
• Working Environment – dogs are welcome!
• Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary
• Gympass – All in one subscription bringing you the largest selection of gyms, studios and apps
• Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance
• Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity
• Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental