Sales Process Analyst

Summary

Join ELVTR, a leading online education company, as a Sales Process Analyst in a full-time remote position. Analyze sales calls recordings, create detailed reports, and contribute to the continuous improvement of our sales process.

Requirements

• Educational Background: A Bachelor's degree is required, preferably in a related field such as Business, Communication, or Sales
• Language Proficiency: Fluent in English (both written and spoken), capable of comprehending subtle nuances in sales call recordings with our students in the US and the UK
• Attention to Detail: A meticulous approach is essential for analyzing calls and providing accurate reports
• Tech-Savvy: Good understanding of technology, including experience with Zoom or similar platforms, and proficiency in Microsoft Excel/Google Sheets or other reporting tools
• Work Ethic: A self-starter with a positive attitude and ability to work independently, managing repetitive tasks without losing motivation or focus

Responsibilities

• Analyze Sales Performance: Assess inbound & outbound calls and chats, evaluating sales reps' call quality
• Ensure Data Quality: Monitor calls, chats, and the hygiene of our CRM system
• Coach and Train Sales Reps: Conduct individual coaching and shadowing sessions, translating insights into performance improvements
• Provide Actionable Insights: Analyze trends that impact sales and churn, delivering strategic insights to both management and reps
• Track Team Performance: Monitor sales achievements at both team and individual levels, guiding our pursuit of excellence and ensuring that we consistently reach and surpass our targets

Benefits

• Competitive Salary and Bonuses
• Gym membership reimbursements
• Mental health benefits
• Generous vacation allowance
• Free access to all our Laba courses