ELVTR is hiring a
Sales Process Quality Assurance Specialist

Summary

The job is for a Sales Process Quality Assurance Specialist at ELVTR, a leading online education company. The role involves analyzing sales calls and chats, creating detailed reports, and providing actionable insights. The candidate should have a Bachelor's degree in a related field, be fluent in English, have attention to detail, tech-savvy, good communication skills, and a self-starter work ethic.

Requirements

• Educational Background: A Bachelor's degree is required, preferably in a related field such as Business, Communication, or Sales
• Language Proficiency: Fluent in English (both written and spoken), capable of comprehending subtle nuances in sales call recordings with our students in the US and the UK
• Attention to Detail: A meticulous approach is essential for analyzing calls and providing accurate reports
• Tech-Savvy: Good understanding of technology, including experience with Zoom or similar platforms, and proficiency in Microsoft Excel/Google Sheets or other reporting tools
• Work Ethic: A self-starter with a positive attitude and ability to work independently, managing repetitive tasks without losing motivation or focus
• Communication Skills: Must be able to communicate findings and insights effectively with the sales department and other team members

Responsibilities

• Analyze Sales Performance: Assess inbound & outbound calls and chats, evaluating sales reps' call quality. Generate detailed reports, scoring each representative and pinpointing areas for improvement
• Ensure Data Quality: Monitor calls, chats, and the hygiene of our CRM system. Your oversight ensures that all related sales data meet our stringent quality standards
• Coach and Train Sales Reps: Conduct individual coaching and shadowing sessions, translating insights into performance improvements
• Provide Actionable Insights: Analyze trends that impact sales and churn, delivering strategic insights to both management and reps. Your recommendations will shape our approach and lead to tangible results
• Track Team Performance: Monitor sales achievements at both team and individual levels, guiding our pursuit of excellence and ensuring that we consistently reach and surpass our targets

Benefits

• Competitive Salary and Bonuses
• Gym Membership Reimbursements
• Mental Health Benefits
• Generous Vacation Allowance
• Free Access to All Laba Courses
• Remote Work with Flexible Schedule
• Collaborative Work Environment
• A Mission That Truly Matters