Quality Management Assistant

Summary

Join Help at Home as a Quality Management Assistant and contribute to our mission of enabling independence and dignity for our clients. This role provides administrative support for agency functions, focusing on verifying client and staff files for compliance. You will audit files, review reports, and ensure accuracy of information submitted to payers. The position also involves handling inquiries, maintaining confidential records, and assisting with compliance projects. Remote work within Michigan is possible. Help at Home offers various benefits and career growth opportunities.

Requirements

• Prior office experience is preferred including experience with organizing information and working with databases
• Intermediate level computer skill with creating and modifying documents using Microsoft products (e.g., Word, Excel, PowerPoint); ability to key quickly and accurately
• Self-motivated; reliable; strong attention to detail; strong organization and time management skills; maintains confidentiality; complies with all Company policies and procedures
• Demonstrates excellent communication and customer service skills; ability to function as a positive member of a team
• Ability to sit for long periods of time and use a pc keyboard; able to deal with stress and conflict appropriately

Responsibilities

• Serves in a support role for various agency functions including but not limited to
• Audit client and field staff files to ensure compliance with all state and federal regulations
• Review All cancelled shift reports to ensure accuracy of information
• Implement overnight shift alertness verification push messaging
• Review all after hour call logs to ensure proper handling of messages
• Review compliant non-working staff reports to assist locations with staffing
• Review client and staff placed on hold to ensure proper review processes are utilized
• Reviews agency consumer complaint log to ensure proper procedure and resolutions are notated and summarized quarterly
• Run and review all staff exclusion reports monthly
• Review care plan deviation reports
• Assist case management team with annual staff compliance
• Monitor all staff hired on a provisional basis to ensure DOH compliance
• Assist with all compliance research projects as deemed necessary by manager
• Maintain confidential records (employee files, health records, protected information)
• Handles all incoming inquiries in a professional and timely manner
• Answer phones, file, copy, etc. as required
• Performs other job-related duties as assigned

Benefits

• Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas
• We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful
• Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization