Quote To Cash Specialist

Summary

Join HubSpot's Quote to Cash Department as a highly motivated individual to contribute to the company's growing infrastructure. This hybrid role focuses on customer contracts, billing, and collections, demanding strong analytical and problem-solving skills. You will resolve customer inquiries, ensure contract compliance, and reduce accounts receivable through various methods. The position requires collaboration with internal stakeholders and customers, as well as improving Quote to Cash processes. Fluency in English and French is essential, with Portuguese being a plus. Experience in high-volume collections, billing, or accounts receivable is necessary.

Requirements

• Fluency in English and French required
• 3+ years of experience
• Excellent written and verbal communication abilities
• Strong analytical, problem resolving, and organizational skills
• Highly motivated with the ability to work in a fast paced environment
• Experience in a high volume collections, billing, or accounts receivable environment
• Commitment to excellent customer service
• Must be resourceful and tenacious

Responsibilities

• Resolve a variety of Contracts, Billing, and Collections inquiries while providing world class customer service
• Review incoming contracts to ensure compliance with HubSpot legal and financial
• Perform varying tasks and duties necessary to reduce Accounts Receivable, including but not limited to: email outreach, cold calling, and partnering with Customer Service and Sales to resolve Customer disputes
• Establish and maintain effective and cooperative working relationships with internal stakeholders and customers
• Liaise with IT Support to resolve system discrepancies
• As needed, provide guidance on contract, billing, and collections matters to account managers or other operational staff, including training to new account managers and other sales employees in best practices and operational procedures
• Work independently and with management to improve Quote to Cash processes and analyze current state of the business
• Solve complex billing issues that require extensive analysis and review through different scenarios and systems
• Perform reconciliations and correcting transactions
• Process key customer documents, including tax exemptions, bankruptcy, and vendor forms

Preferred Qualifications

• Fluency in Portuguese a plus
• Quick learner who is capable of grasping and retaining information in a high volume transactional environment that’s constantly changing