RCM Business Analyst

Summary

Join SmarterDx's Data & Analytics team as a RCM Business Analyst supporting the Customer Success team. Leverage analytical expertise and business acumen to analyze data, drive insights, and deliver meaningful outcomes strengthening customer trust. Partner with cross-functional stakeholders to elevate customer experience and optimize business performance. This fully remote US-based role requires producing client-focused analyses, creating data-driven narratives, and proactively monitoring client health metrics. You will perform exploratory analyses, build relationships with clients and internal teams, and bridge business and technical teams. SmarterDx builds clinical AI to help hospitals analyze patient records and improve revenue recovery, care quality, and operations.

Requirements

• 5–8 years of experience in business intelligence, data analytics, or a related role
• Revenue Cycle Expertise: Strong conceptual understanding of inpatient mid-revenue cycle processes and data
• Advanced SQL Fluency: Expert in writing and optimizing queries for ad hoc analysis
• Python Competency: Able to manipulate data and create visualizations using libraries like pandas. Comfortable interpreting and modifying existing python code
• Insight identification: Exceptional ability to translate raw data into actionable insights
• Data validation : Rigorously verifies all data analyses for accuracy and completeness before stakeholder presentation. Partners with analysts and cross-functional teams to confirm findings through peer review processes
• Mindset: Self-driven and adaptable, thriving in a fast-paced, ambiguous environment
• Problem-solving skills: Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions
• Communication skills: Proven ability to clearly communicate complex analytic concepts and adapt communication styles to different audiences. Listens attentively to understand stakeholders’ needs, concerns and business requirements

Responsibilities

• Produce Client-Focused Analysis: Embed with the Customer Success team to explore data, identify trends, and develop insights that address client needs and goals
• Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making
• Maintain Proactive Monitoring: Regularly track and interpret client health metrics, providing early detection of potential risks and opportunities
• Perform Exploratory Analysis and Reporting: Perform ad hoc SQL queries, python analyses, and leverage other analytical tools to conduct exploratory analyses in response to real-time business questions. Build and refine ad hoc data visualizations, reports, and prototypes to validate business hypotheses
• Build Relationships : Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives
• Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways and influencing data-driven decision-making

Benefits

• $140-180k base + equity incentives
• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan
• Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower