Technical Program Manager

Summary

Join Lingraphica as a Technical Program Manager (TPM) to lead cross-functional initiatives modernizing and optimizing internal business systems. You will drive successful implementation and continuous improvement of ERP, CRM, medical billing (RCM), BI/reporting, and system integrations. Collaborate with stakeholders across departments to align technology with business needs, streamlining workflows and improving data consistency. This role involves managing a small team, overseeing system integrations, and ensuring compliance with industry regulations. The TPM will also define business intelligence needs and coordinate the delivery of dashboards and reports. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s Degree in Management Information Systems, Computer Science or equivalent combination of education and experience
• 5+ years of experience in program or project management, preferably in a technical or systems-focused capacity
• Proven experience leading ERP, CRM, and/or medical billing/RCM implementations or modernizations
• Strong understanding of business processes in operations, finance, billing, customer support, and sales
• Experience with system integrations and data architecture, including API-based solutions and middleware
• Familiarity with modern SaaS platforms and cloud-based business systems
• Excellent communication, facilitation, and organizational skills
• Strong analytical thinking and problem-solving abilities

Responsibilities

• Own the end-to-end delivery of strategic business system programs across ERP, CRM, RCM, BI/reporting, and data analytics platforms
• Define program goals, processes, timelines, and success metrics, and manage execution through detailed project plans and communication strategies
• Lead vendor selection, RFP processes, and implementation planning for new systems and integrations
• Manage and lead a small team of business analysts, system administrators, and data engineers
• Serve as a liaison between technical teams, system vendors, and business stakeholders to translate business needs into system requirements
• Facilitate effective cross-functional collaboration and ensure alignment of priorities, dependencies, and deliverables
• Oversee integration efforts between core business systems (e.g., CRM to ERP, ERP to RCM, etc.) to eliminate manual processes and improve data consistency
• Identify and document gaps, bottlenecks, or inefficiencies and propose scalable, tech-enabled solutions
• Identify opportunities for the strategic implementation of AI to improve process efficiency and scalability
• Implement governance standards for data, systems access, and change management across platforms
• Ensure compliance with industry regulations, including HIPAA, data privacy, and billing standards for DME and healthcare-related workflows
• Partner with stakeholders to define business intelligence needs and coordinate the delivery of dashboards, KPIs, and operational reporting
• Collaborate with the Data Engineering and BI teams to ensure data pipelines and reporting tools meet operational and strategic needs

Preferred Qualifications

• Understanding of system integrations (flat file, JSON, Rest APIs, Postman)
• Experience in a medical device (DME) or healthcare company
• Hands-on experience with HubSpot, NetSuite (or similar ERP), clearinghouse-integrated RCM platforms, and BI tools such as Power BI or Tableau
• Experience working in an organization transitioning through growth

Benefits

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Employer Paid Life Insurance
• Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round Flex Friday’s
• Discounts on travel, entertainment, home/pet/car insurance