Remote RCM Client Success Manager

Summary

The job is for a RCM Client Success Manager at Spectrum Billing Solutions. The role involves fostering client relationships, serving as the primary point of contact, collaborating with internal teams, identifying needs and opportunities for improvement, participating in presentations to prospective clients, managing new client implementations, attending meetings, and contributing to marketing and business development strategy.

Requirements

• 3+ years of client relationship management and/or business development experience
• Self-starter, comfortable in a deadline-oriented environment
• Detail-oriented and takes pride in delivering quality work
• Demonstrated skills in delivering results
• Master’s Degree or equivalent experience
• Excellent oral and written communication skills
• Proficiency in Microsoft Office including Word, Excel and PowerPoint

Responsibilities

• Foster and develop strong client relationships
• Serve as primary point of contact for client communications
• Work cohesively with internal Revenue Cycle Management (RCM) team
• Maintain understanding of RCM functions and workflows
• Serve as client partner and liaison while effectively collaborating with team members
• Identify needs of clients and opportunities for improvement
• Participate in presentations to prospective clients
• Manage new client implementations
• Attend company-wide and team-specific meetings
• Participate in marketing and business development strategy

Preferred Qualifications

Healthcare and RCM experience preferred

Benefits

• Flexible work environment – Remote, Hybrid or fully in office
• Competitive Salary with Bonus Structure – Salary is based on your years of experience
• Growth opportunities – We are a growing company and want to promote within our team
• Benefits – Medical, Dental, Vision
• Flexible Paid Time Off – 3 weeks PTO time, which increases with your tenure
• 401K – with Company match
• Supplemental Benefits