Prompt Therapy Solutions Inc is hiring a
Senior Billing Success Manager

Summary

The job is for a Senior Billing Success Manager at Prompt Therapy Solutions, a fast-growing healthcare technology company. The role involves providing support to clients on the Prompt platform, driving client success, and building relationships with enterprise billing teams.

Requirements

• Must have a Bachelor's degree in Finance, Accounting, or Business or CPA, CFA, or similar OR significant experience with finance and accounting processes in healthcare
• Must have 5+ years in the medical billing industry, PT/OT/SLP experience is strongly desired
• Must have experience working in or with enterprise sized RCM companies with 50 or more therapists preferably in a success role or RCM leadership role
• 2-3 years minimum of RCM leadership experience
• Must have a solid understanding of fundamental accounting concepts
• Strong technical skills
• Highly Proficient in MS Excel
• Understanding and learning software is a passion of yours
• Possess strong written and verbal communication skills
• Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
• Prepared to grow quickly into your role and take on greater responsibilities as needed
• Able to work independently with minimal direction and oversight

Responsibilities

• Onboard teams and train their entire RCM staff on billing best practices
• Assist sales as needed on the sales cycle for prospects
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes
• Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
• Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
• Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays
• Build relationships with enterprise billing teams
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Provide guidance and expertise to billing success managers and interdepartmental partners
• Provide expert support to the sales team as needed

Benefits

• Competitive salaries
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches