Senior Billing Success Manager

Summary

Join Prompt, a rapidly growing company in the therapy EMR space, as a Senior Billing Success Manager (BSM). You will be a billing expert for customers, providing support, onboarding, and contributing to the BSM team. This role offers a chance to make a significant impact on the industry-leading Customer Success Team. You will be responsible for onboarding teams, assisting sales, providing billing platform expertise, teaching best practices, and demonstrating proficiency in Excel and data analysis. You will also need to have a deep understanding of the revenue cycle, EDI/ERA, and Prompt Reporting. This role requires a Bachelor's degree in a relevant field or substantial experience, 3+ years in medical billing, 2-3 years of billing experience for outpatient physical therapy clinics, experience with mid-market RCM companies, 2-3 years of RCM leadership experience, a solid understanding of accounting concepts, strong technical skills, proficiency in MS Excel, and excellent communication skills.

Requirements

• Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education
• Must have 3+ years in the medical billing industry
• Minimum of 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute
• Must have experience working in or with mid market RCM companies with 50 or more therapists preferably in a success role or RCM leadership role
• 2-3 years minimum of RCM leadership experience
• Must have a solid understanding of fundamental accounting concepts
• Strong technical skills
• Highly Proficient in MS Excel
• Understanding and learning software is a passion of yours
• Possess strong written and verbal communication skills
• Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
• Prepared to grow quickly into your role and take on greater responsibilities as needed
• Able to work independently with minimal direction and oversight

Responsibilities

• Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
• Assist sales as needed on the sales cycle for mid market prospects
• Assist sales and other departments as needed as a product specialist on our billing platform for mid market teams
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes as needs arise
• Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
• Demonstrate advanced proficiency in Excel and data analysis, including the ability to organize, analyze and interpret data sets to support data-driven decision making
• Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
• Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays
• Establish and nurture relationships with client stakeholders and billing personnel
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Provide guidance and expertise to billing success managers/team members and interdepartmental partners

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower