Receptionist

Summary

Join Pavago as a Receptionist and provide essential administrative support to our client. You will handle incoming calls, manage information from company systems, and transfer calls efficiently using tools like RingCentral and G Suite. This full-time, remote contract position requires strong communication and organizational skills, proficiency in various software, and experience in a receptionist or customer service role. You will manage scheduling and customer interactions through Quickbooks and contribute to enhanced service delivery and customer satisfaction strategies. If you thrive in a dynamic environment and excel in delivering top-notch administrative support, apply today.

Requirements

• Strong communication skills, both verbal and written: Effectively communicate with clients and colleagues, ensuring clarity and professionalism in all interactions
• Proficiency in using RingCentral call software and other operational tools: Navigate RingCentral and other essential tools adeptly, facilitating efficient call management and task execution
• Ability to handle multiple tasks efficiently in a fast-paced environment: Thrive under pressure, managing various responsibilities with poise and prioritizing tasks to meet deadlines effectively
• Customer service orientation with a professional demeanor: Approach interactions with a focus on customer satisfaction, maintaining a courteous and helpful attitude at all times
• Detail-oriented and organized approach to call handling and message recording: Pay meticulous attention to detail, ensuring accurate message recording and meticulous call management to enhance organizational efficiency
• Previous experience in a receptionist or administrative role, handling diverse responsibilities and ensuring smooth office operations
• Demonstrated ability to manage high call volumes, prioritize tasks effectively, and maintain professionalism under pressure
• Experience in customer service settings, delivering exceptional support and fostering positive client relationships
• Proficient in utilizing RingCentral for managing incoming and outgoing calls, ensuring seamless communication within the organization
• Skilled in using G Suite applications for email communications, document management, and collaboration with team members
• Familiarity with Quickbooks for customer-facing interactions, facilitating billing inquiries and maintaining accurate records

Responsibilities

• Answer incoming calls promptly and courteously: Greet callers with a professional and welcoming demeanor. Provide accurate and timely responses or direct them to the appropriate department or personnel
• Provide basic information from company operating systems: Access and navigate company systems to retrieve information such as office hours, location directions, or general company policies. Ensure information provided is up-to-date and relevant to the caller's needs
• Transfer calls to appropriate personnel: Determine the correct recipient for each call based on the nature of the inquiry. Efficiently transfer calls using Ring Central or other designated call management systems. Briefly introduce the caller to the transferred party to ensure a seamless transition
• Record messages accurately and promptly : Take detailed messages including caller's name, contact information, and reason for calling. Relay messages promptly to ensure timely follow-up by the intended recipient. Maintain a log of all messages for reference and accountability
• Dispatch & Service Management: Navigate dispatch and service management software to coordinate service requests or appointments. Use Quickbooks for customer-facing interactions related to billing or inquiries. Manage email communications using G Suite to respond to inquiries or forward messages as needed