Recovery Operations Specialist

Summary

Join Carbon6 as a Recovery Operations Specialist and spearhead a key business area, leveraging your expertise in Amazon deductions and e-commerce fee recovery. This role demands strategic leadership, guiding the operations team and fostering client relationships with Amazon and clients. You will be responsible for process innovation, championing operational excellence, and contributing to research and development. This remote position requires strong analytical, communication, and problem-solving skills, along with experience in Amazon Vendor Central. The ideal candidate is agile, adaptable, and a skilled team leader.

Requirements

• Be comfortable with change, your adaptability enables you to navigate and lead through evolving business landscapes
• Be proficient in data manipulation and analysis, particularly in Excel, turning complex data into actionable insights for informed decision-making
• Be adept at identifying and resolving challenges efficiently and effectively, maintaining seamless operations. Your insight into market trends and customer needs informs our product development, driving innovation and future growth
• Be an articulate and effective communicator, capable of translating complex ideas into clear, impactful narratives
• Possess exceptional time management and organizational skills, ensuring priorities are managed effectively. A keen focus on details ensures high-quality standards in every aspect of our operations
• Have aptitude for compartmentalizing concepts and ability to break them down into specifics for tech team members to understand and see how your systems work. Be skilled in making informed decisions that align with long-term business objectives and account for system impacts
• Have the ability to be a team leader across the globe, with geographically dispersed team members

Responsibilities

• Employ your expertise in Amazon deductions/ E-comm fee recovery operations to strategically position our business, leveraging the platform for optimal impact in the digital marketplace
• Guide the operations team with a blend of strategic insight and industry knowledge, focusing on delivering top-tier performance and innovation in all aspects of the business
• Lead conversations with clients and Amazon to drive negotiations, issue resolutions and education. Collaborate with customer success managers to enhance client engagement, identifying opportunities to maximize service delivery and client satisfaction
• Transform our operational processes. Utilize your analytical skills and creativity to develop cutting-edge solutions that redefine industry practices
• Champion efficiency and excellence. Your responsibility includes refining and perfecting processes to achieve unparalleled results, embedding a culture of continuous improvement
• Utilize your understanding of the process and judgment to drive product discovery and enhance domain expertise

Preferred Qualifications

• Possess profound expertise in POR, inbound and inventory policies, Amazon Vendor Central and use of the platform to drive strategic initiatives and business growth
• Have familiarity with AVS, RBS, SPS or SWAT